Claims Examiner

Overview

Freedom Mortgage — Moorestown, New Jersey, United States of America. Risk Management. Full time. Remote.

Summary
:
The Claims Examiner is responsible for performing financial reconciliation on all liquidated loans. Identify additional recovery opportunities to mitigate losses for both Freedom Mortgage and its clients. Review and research curtailments, supplemental and remittance incurred losses on liquidated loans, determine validity and report trends or improvement opportunities to management. Determine the root cause for all avoidable losses, work under general direction analyzing multiple data elements to apply the proper decision rationale and attaching evidentiary information to accurate written summaries.

Perform all duties in accordance with the company s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

• Act as liaison with Loss Analysis Department to review and validate supplemental claim opportunities and remittances to investor/insurers and develop regular management reporting.
• Manage all process change notifications for distribution to impacted departments if internal adjustments are necessary.
• Maintain Claims Sharepoint site to ensure accurate information regarding claims policy.
• Make corrections, complete uploads and maintain updates in system for any EDI errors on claims that have been filed.
• Maintain dashboards within Agency websites/systems.
• Respond to and make all corrections identified during the Quality Review Process within 24 hours of receipt.
• Responsible for learning new skills and expanding job knowledge to better perform assigned duties.
• Maintain monthly performance in alignment with quality expectations.
• Analyze multiple data elements in order to apply the proper decision rationale and provide evidentiary support to complete accurate written summaries.
• Research incurred losses, using analytical skills and subject matter knowledge to determine responsibility and identify bill back opportunities.
• Complete routine reporting for management on any findings, curtailments and/or charge offs to be presented to management as required.
• Responsible for staying abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards and client expectations.
• Ensure timely completion of projects and tasks when assigned. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date.
• Look for opportunities to improve the department s processes and procedures, to reduce costs and eliminate non-essential and manual processes and activities.
• Keep Management informed of all trends and problems including, but not limited to, claim denials/curtailments and claim payment offsets.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Performs other related duties as assigned.

• This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Moderate working knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims in addition to mortgage servicing state, federal and agency guidelines and timelines.
• Moderate background in financial and loss analysis including ability to determine: all funds/advances due to Freedom Mortgage have been recovered
• Must possess the ability to complete financial reconciliations.
• Moderate computer skills with MS Word, Excel.
• Strong attention to details and excellent time management and organizational skills.
• Comprehensive writing skills, including proper punctuation and grammar, organization, and formatting.
• Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss to Freedom Mortgage.
• Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties.
• Ability to identify urgent matters requiring immediate action and properly escalating them.
• Ability to handle multiple tasks under pressure and changing priorities.

• High School diploma required;
  Associate/Bachelor Degree in accounting or other related field preferred.
• Five (5) or more years  mortgage servicing default experience.
• One (1) or more years  Loan Servicing platform experience for all default related activities such as Foreclosure, Bankruptcy, Default Claims, Loss Mitigation, etc.
• Previous FHA, VA, USDA and PMI claims experience preferred

• None required

Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems…