Universal Banker II

Universal Banker II

Join to apply for the Universal Banker II role at Peapack Private Bank & Trust
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Company Overview

Peapack Private Bank & Trust is a well‑recognized, high‑performing boutique bank and a leader in wealth, lending, and deposit solutions. We provide a broad range of sought‑after products and services designed to help our clients establish, maintain, and grow their legacy through an innovative approach to private banking. With over 100 years of history, we prioritize the well‑being and needs of our employees and clients.

We are proud to be recognized by American Banker for the eighth consecutive year as one of the nation’s “Best Banks to Work For.” Our culture values a diverse, equitable, inclusive, and safe workplace and operates with hospitality and genuine human kindness.

Position Overview

Responsible for providing exceptional service to all existing and potential clients. Manage the full client experience efficiently by identifying cross‑sell opportunities, making referrals to partnering business lines, and executing service requests and transactions. Assume management responsibilities within approved limits in the absence of the Retail Private Banker and Retail Client Experience Manager. Candidates must have strong communication skills, be technologically savvy, recognize sales and deposit growth opportunities, and exceed clients’ expectations in every interaction while adopting the bank’s core principles.

Key Responsibilities

• Deliver service to clients in a manner that aligns with their preferences, while demonstrating all required service protocols and best practices.
• Learn branch technology and encourage clients to use the technology offered; introduce and educate clients on its ease of usage.
• Develop, expand, and manage consumer and business account relationships, concentrating on meeting client needs for financial products. Identify clients with additional profit potential and develop action plans to expand these relationships.
• Participate in ongoing training and regular sales meetings.
• Understand partner roles and all products and services offered to uncover expressed and unexpressed client needs.
• Open all products offered such as checking, money market, CDs, IRAs, Netteller, Debit Cards, and complete credit card and loan applications.
• Process a variety of transactions such as deposits, withdrawals, transfers, loan payments, IRAs, CDs, closing, and maintenance of accounts to solve the daily needs of clients.
• Provide supervisory overrides and review of transactions in the absence of the Retail Private Banker and Retail Client Experience Manager.
• Assist with daily branch operation including reporting, audits, proving the main cash vault, preparing cash for shipments, and ordering coin and currency as needed.
• Ensure all work is processed and in proof at day’s end.
• Maintain confidentiality of the bank and its clients while providing courteous and efficient client service.
• Apply critical thinking to identify solutions using logic and reasoning.
• Comply with all internal policies and external regulations, demonstrating knowledge of policies and procedures.
• Stay current with pertinent banking regulations, including Reg. DD, Reg. CC, BSA, CRA, Right to Financial Privacy Act, FDIC insurance provisions.

Qualifications

• High School diploma or GED.
• Flexible to work within bank hours: M, T, W, F 8:30am – 5pm;
  Thu 8:30am – 6pm;
  Sat 8:30am – 12pm.
• Customer experience in Retail or Hospitality preferred;
  Banking experience a plus.
• Ability to go the extra mile to fulfill client needs.
• Values service to others, internally and externally, and enjoys teamwork.
• Willingness to grow and work in an environment where feedback is given and received.
• Proactively takes initiative to improve customer experience and team efficiency.
• Builds strong relationships internally and externally; interacts effectively with all levels.
• Possesses intellectual curiosity to learn bank products, procedures, and services.
• Operates with integrity; demonstrates adaptability, work commitment, and positive performance.
• Willing to dress and behave professionally.
• Ability to read, write, and speak English clearly; proficiency in additional languages…