Vehicle Support Engineer - North East

Story so far

Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world‑class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world.

We’re building our double‑cab pickup, the Quartermaster.

INEOS Automotive – Built For More

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head‑on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consists of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

Working closely with the wider Regional Team, INEOS Grenadier Retailers, Customers in Region and Global technical team, the Technical Support Engineer will be responsible for day‑to‑day vehicle support, from a Technical Service Engineering perspective, whilst ensuring the vehicle uptime remains the key focus and partners are enabled to support customers in the very best way. Working with external partners and several internal partners and stakeholders, the position will be vital in ensuring customer brand confidence is maintained whilst also identifying process improvement opportunities.

• This role will ensure that the Customer remains at the centre of all the aspects required.
• This role will be critical in ensuring Grenadier customers, both internal and external, have a route of communication for their concerns and confidence that a resolution will be forthcoming, and that they are not going to be forgotten. We will need to be people of our word, and we will operate a strong ‘Can do – Will do’ culture.
• The role requires a very strong technical knowledge & appreciation of Automotive engineering & manufacturing processes and disciplines, as well as a keen awareness of customer focused solutions within an aftersales environment.
• Strong customer focus will be key in this new and developing role to ensure key objectives with customers, workshop partners and product quality are achieved.
• Work closely with the Aftersales team and the Technical Service Engineering team to implement processes and structures across inter‑divisional and wider Ineos Automotive teams.
• Undertake field visits to retailers and customers, support press/special events in region, often with short notice and in accordance with internal processes.
• Undertake INEOS plant visits when required. Develop a good working relationship with the assembly plant in Hambach.
• Analysis of root‑cause issues to identify opportunities to enhance quality whilst reducing claims and repairs in close collaboration with technical services team.
• Liaison with head office technical team, identifying risks, improvements, and enhancements to both the vehicle and customer experience.
• Provide alternative support options to customers where there is no network coverage and make recommendations where network shortages are identified.
• Assisting workshops with the efficient process of repair with a ‘fix once, fix first’ approach.
• Contribute to team meetings and reviews and undertake critiques to enhance performance.
• Take part in operational reviews with the wider Aftersales team, bi‑annually, and offer ‘fresh eyes’ perspective for internal process paths.
• Work alongside the Call Centre team to ensure all customers are contacted post repair, and to ensure total satisfaction is achieved.
• Offering direct support to non‑Ineos repairers both from partner networks and independents.
• Offer fleet support to Fleet Managers and Fleet operators and deal directly with fleet customers.
• To work extremely closely with the aftersales team and wider business in technical, parts and warranty process issues,…