Customer Service Representative​/Accounts Receivable

Customer Service Representative/Accounts Receivable

The Customer Service Representative is responsible for providing exceptional service to retail and on-premise customers while supporting the company’s accounts receivable, cash collections, and order processing functions. This role serves as a key liaison between customers, sales representatives, warehouse operations, and accounting to ensure accurate order fulfillment, timely payment collections, and strong customer relationships.

• Process and manage customer orders accurately and efficiently.
• Respond to customer inquiries regarding product availability, pricing, delivery schedules, and account status.
• Coordinate with the warehouse to resolve order discrepancies or delivery issues.
• Maintain up-to-date customer records and account information in the system.
• Support sales representatives by providing account updates and resolving service-related concerns.
• Monitor assigned accounts to ensure timely payment of invoices.
• Conduct collections via phone and email in a professional and relationship-focused manner.
• Reconcile customer accounts and resolve billing discrepancies.
• Maintain detailed documentation of collection efforts and account communications.
• Assist with credit applications and account setup processes.

• Associate or Bachelor’s degree in business, Accounting, or related field preferred.
• 2+ years of customer service and/or accounts receivable experience (Liquor Distribution industry experience a plus).
• Strong understanding of collections processes and credit management principles.
• Excellent communication and conflict resolution skills.
• Ability to prioritize tasks and manage multiple accounts.
• High attention to detail and strong organizational skills.