Consumer Care Specialist

Consumer Care Specialist

Location:

Wall Township, NJ (Office-based within a distribution center)

Schedule:

Monday-Friday, 8:30 AM - 5:00 PM (30‑minute lunch). Training 4-6 weeks, fully in-office. After training hybrid schedule: 2 days in office, 3 remote. Office days Wednesday and Tuesday (or Thursday).

Department: eCommerce | Team Environment:
Small, collaborative team with cross‑departmental interaction

Seeking a detail‑oriented, customer‑focused Consumer Care Specialist to support the sales order process by providing exceptional service to customers primarily via email. After training, the role transitions to a hybrid schedule.

• Respond to customer inquiries via email, providing product knowledge, item numbers, tracking details, and website navigation support
• Assist with billing and invoicing procedures
• Track shipments and inventory
• Provide price quotes and order status updates
• Maintain accurate records of customer interactions and resolutions using internal systems
• Collaborate with other departments to ensure smooth order processing and customer satisfaction
• Identify opportunities to upsell or promote relevant products when appropriate

• Strong written communication skills
• Ability to work independently and as part of a team
• Comfortable working in a fast‑paced, distribution center environment
• Prior experience in customer support or eCommerce preferred
• Familiarity with order management systems and inventory tracking tools is a plus

Office-based within a distribution center. Hybrid schedule after training:
Must be in‑office on Wednesdays, with Tuesday or Thursday as the second in‑office day. Training period: 4-6 weeks, fully in‑office.

Contract position based out of Colts Neck, NJ.

The pay range for this position is $24.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee & dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 19, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.