Customer Care Associate - Temp

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (Com Ed), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

PRIMARY PURPOSE OF POSITION

THIS A FULL-TIME TEMPORARY ROLE IN A CALL CENTER. With supervision, provides efficient and courteous customer relations.

• Has contact with residential and non-residential customers through all communications media.
• Handle's customer inquiries and service, providing information related to but not limited to;
  Billing, processing payments, Collections, field orders, Marketing and Company policy questions, etc.
• When appropriate, promotes additional products and services to customers. As required performs other related work.

• THIS A FULL-TIME TEMPORARY ROLE IN A CALL CENTER.
• Eligible upon demonstration of ability, fitness and other qualifications after six (6) months in top rate of Customer Care Associate classification to go to first step of Customer Care Representative classification.

• Minimum of two years post-secondary credits or customer service experience acceptable to the Company, PC skills a plus.
• Must pass typing test of 20 wpm.
• Must possess excellent interpersonal and communication skills.
• Must be able to pass entry and progression testing when developed.
• Ability to learn policies and procedures of Customer Care.
• Must be able to work rotating shifts and schedules, and work overtime hours as required.
• Demonstrates the ability to satisfy customers needs by providing flexible, caring, knowledgeable service. Using correct grammar, as well as the ability to understand oral and written communication in English is necessary.
• Physical Effort
  
  Required:
  
  Normal lifting. May require considerable walking.

• Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $27.07/Hr.
• Medical Insurance
• Retirement benefits
• Floating and fixed holidays and sick time
• Employee Assistance Program and resources for mental and emotional support

Note:

Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.