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Overnight Front Desk Attendant
Job in
Hillcrest, Mercer County, New Jersey, USA
Listed on 2026-03-10
Listing for:
UFC GYM - Whitestown, IN
Full Time
position Listed on 2026-03-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.
ESSENTIAL DUTIES & RESPONSIBILITIES:- Ensures that guests and members are warmly greeted and promptly assisted.
- Ensures incoming calls are answered in a professional and efficient manner.
- Ensures proper member check-in procedures are followed.
- Responds effectively to member questions, requests, and concerns and escalates to management immediately if unable to resolve.
- Maintains the Maintenance Log, Fitness profiles, telephone inquiries, and group fitness reservations.
- Immediately reports or escalates to management any unsafe conditions or emergency situations.
- Keeps front desk and lobby neat and clean at all times.
- Monitors retail goals and ensures club is on track to meet and exceed assigned goals.
- Calls all past due members with Front Desk Representatives regarding late dues and down payments.
- Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club.
Knowledge, skills & abilities:
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