Customer Support Specialist – Off-Road & Overland Gear
Listed on 2026-03-01
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Ecommerce, Technical Support
Location: Stewartsville
OK4WD Customer Support Specialist – Off-Road & Overland Gear
Join to apply for the OK4WD Customer Support Specialist – Off-Road & Overland Gear role at OK4WD
.
OK4WD, one of the leading offroad and overland ecommerce retailers in the nation based in Stewartsville, NJ, is seeking a dedicated Customer Support Specialist to join our ecommerce team and enhance our customer satisfaction as we continue to grow.
As a Customer Support Specialist, you'll be the first point of contact for our customers online, over the phone, and via email. You'll play a key role in providing support, answering questions, and guiding customers through their truck upfitting and off‑road needs. While specific vehicle knowledge isn’t required, an extroverted candidate with confidence and determination to get customers an answer will be the most successful.
This is a full‑time, in‑person role at OK4WD in Stewartsville, NJ, with opportunities to grow.
Responsibilities Include- Ensuring high levels of customer satisfaction by providing excellent pre and post‑sales support
- Processing orders from ecommerce website, phone, and emails
- Maintaining working knowledge of products, and order fulfillment policies and procedures
- Responding to basic customer queries through phone, email, and online chat
- Updating customer records in the company database
- Performing other duties as required
- Extroverted individual who enjoys interacting with customers
- Passion and knowledge of the automotive and off‑road industries a plus
- Experience with Big Commerce a plus
- Knowledge of Microsoft Office Suite particularly Excel
- Ability to quickly learn new technologies including CRM, POS, and web based systems
- Comfort with a fast‑paced environment and multitasking a must
- Outstanding verbal, written, and interpersonal skills
- Good team worker
- Must be detail oriented and responsible
- Must have ability to accept constructive feedback
- Generous 401k match
- Paid Time Off
- Heavily subsidized individual health insurance
- Dental and vision insurance
- Employee discounts on parts
- Phone and mileage reimbursement
- Wellness reimbursement
- Paid holidays
- A family atmosphere and positive work environment
Interested? Don’t wait, apply now and let’s explore this adventure together!
Referrals increase your chances of interviewing at OK4WD by 2x.
Apply BELOW
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).