Customer Experience Rep

Job Profile

Position: Customer Experience Team (CXT) member

Office location: Branchburg, USA

Department: CXT

Reports to: CXT Manager USA

Direct reports: None

Indirect reports: None

To manage customers that are not associated with a sales manager and support selected customers with a sales manager as well as support Head of CXT with daily processes

• Order processing from A to Z
• Maintain customer contacts (email, phone, website etc.)
• Customer sample sending
• Coordinating complaint management
• Coordinating questionnaires and technical documents
• Executing customer communication activities (e.g. notifications, deployment of GTM communication plan)
• Improve daily work processes
• Maintain high level of Customer service
• Follow up on customer contracts/agreements/BPO

• Commercial responsibility for attributed customers
• Service level provided for attributed customers
• Process review and improvement

• Business / commercial education
• Ideally up to 3 years of international work experience, ideally in value added solution provider
• Analytical mindset
• Desire to work in an international, multicultural environment
• Experience with CRM/ERP software
• Sound conversation techniques
• Discipline to initiate first contact and to make the first step

Entry level

Contract

Other

Food and Beverage Services

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