Customer Service Representative

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K9 Resorts Luxury Pet Hotel () strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award. Founded in 2005, each K9 Resort is custom‑designed with hospital‑grade ventilation systems, antimicrobial flooring, cage‑free luxury boarding, and world‑class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.

• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development
• Competitive pay, opportunities to advance, and a 50% discount on all services
• Paid training

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

• Fluent in Microsoft Office and well‑versed in computer usage
• Willing/able to learn new computer programs easily
• Very customer service‑oriented
• Able to use downtime effectively
• Greets all customers coming into the building
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of pets and makes sure they are properly placed in the building
• Answers telephone inquiries
• Works closely with the management team to handle small office tasks
• Provides tours of the facility to potential customers when necessary
• Responsible for feeding and medicating all dogs
• Provides personal playtimes for dogs when such a service is requested
• Takes dogs outside for elimination breaks
• Performs body checks to search for pre‑existing conditions and/or injuries
• Sanitation of all boarding and daycare accommodations
• Monitoring Daycare
• Bathing

• High School diploma or equivalent
• Must be at least 18 years of age
• Some weekend and holiday hours are required
• Computer skills including knowledge of Microsoft Windows
• Proficient written and spoken communication skills
• Must be able to communicate with all types of people, remain calm, mediate and problem solve
• Must be of moral and ethical character
• High level of emotional intelligence
• Salesmanship personality and comfort
• Ability to multitask
• Strong ability to adapt to change and support company directives
• Can‑Do attitude
• Outgoing, positive, enthusiastic personality
• Must demonstrate love for dogs
• Well‑organized and efficient

Monday 1pm‑7pm

Tuesday 1pm‑7pm

Thursday 1pm‑7pm

Saturday 6am‑6pm

Fanwood, NJ 07023 – Reliable commute or plan to relocate before starting work (Required)

Salary: $16‑17 per hour

High school or equivalent (Required)

Full‑time, Part‑time