Commercial Accounts Services Specialist

Overview

Aurobindo Pharma USA, Inc. is a generic pharmaceutical manufacturer and distributor and a wholly owned subsidiary of Aurobindo Pharma Limited. Headquartered in HITEC City, Hyderabad, India, the company was founded in 1986 and became a public company in India in 1992. Aurobindo Pharma USA, Inc. is committed to delivering a broad portfolio of quality, affordable generic pharmaceuticals to pharmacists and patients, and adds value through superior customer service in the distribution of a broad line of generic pharmaceuticals.

Aurobindo markets operations in more than 125 countries and offers a broad portfolio including more than 180 product families and 450 individual product packages. The company markets over 80% of the top 100 most prescribed products globally and has earned high rankings in ANDA approvals and prescriptions dispensed.

• Responsible for maintaining a high level of professionalism with customers while establishing a positive rapport with every customer/stakeholder.
• Understand and follow corporate policy and procedures.
• Daily communication with external and internal customers.
• Maintain customer license documents.
• Respond to customer inquiries by email, phone, and fax; process customer purchase orders; and resolve documentation or claim requests.
• Customer setup, on-boarding, and ongoing maintenance.
• Produce and distribute reports to internal and external stakeholders as required.
• Collaborate with external and internal departments for SOM compliance.

• General computer proficiency with advanced knowledge of Microsoft Office applications.
• Excellent record keeping and organizational skills.
• Strong team collaboration skills.
• Excellent verbal and written communication skills.
• Attention to detail and ability to manage priorities; able to meet accelerated timelines.
• Typing speed of at least 50 words per minute.

• 1-3 years of work experience preferred.
• Medical and Rx benefits options described (four medical plans through Horizon; Rx provided with medical benefits).
• Dental benefits with three plan options through CIGNA.
• Vision Plan with two plan options through VSP.
• Life Insurance, including Basic Life, AD&D, and Supplemental Life Insurance.
• Disability Insurance (short-term and long-term where applicable).
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• 401(k) Plan with Fidelity; employer match; fully vested after 3 years.
• Employee Assistance Program (EAP) – 100% confidential and company paid.
• Additional benefits include Critical Illness, Accidental Insurance, Legal and Identity Theft Insurance.
• Paid Time Off, vacation, holidays.

Min USD $30.00/Hr.;
Max USD $35.34/Hr.

• Work in a temperature-controlled office environment; occasional travel by vehicle or other transportation.
• Occasional handling of objects; ability to talk, hear, and walk during the course of employment.
• Some degree of travel for business purposes.
• Use of computer, phone, copier and other office equipment as part of daily tasks.
• Specific vision abilities required: close, distance, color, peripheral, depth perception; ability to adjust focus. Sedentary work; occasional lifting up to 10 pounds.

Please note that we are not accepting unsolicited resumes or proposals from recruitment firms or agencies for this position. Thank you for your understanding.