Analyst, Reverse Distribution Programs

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Shepherdsville, Kentucky, United States of America, Somerset, New Jersey, United States of America, Titusville, New Jersey, United States of America

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We are searching for the best talent for an Analyst, Reverse Distribution Programs (hybrid role) in Somerset, NJ or Titusville, NJ.

The Analyst, Reverse Distribution Programs is responsible for overseeing the day-to-day management, analysis, and optimization of existing and future special returns programs—including but not limited to Unused Spravato Returns, Infused Oncology Returns, and Trade‑Initiated Early Returns initiatives. This role ensures compliant, timely, and accurate processing of returned product activity while identifying opportunities to enhance program performance, operational efficiency, and data integrity.

The Analyst serves as a key liaison between internal teams, external partners, and industry stakeholders to support the continuous improvement and strategic growth of reverse distribution offerings.

• Program Operations & Subject Matter Expertise:
  Serve as the SME for all special returns programs, overseeing daily 3PL operations and ensuring processes run accurately and efficiently.
• Vendor & Performance Management:
  Oversee third‑party vendors managing special returns programs, including performance monitoring, SLA compliance, quarterly business reviews, budgeting, PO management, and issue escalation.
• Data Analysis & Reporting:
  Analyze return trends, develop monthly performance dashboards, and deliver insights to internal stakeholders to drive continuous improvement and identify opportunities.
• Forecasting & Cross‑Functional
  
  Collaboration:
  
  Partner with Brand, Finance, Trade, and other internal teams to forecast return volumes and support strategic planning.
• Program Development & Launch Support:
  Support or lead design and implementation of new returns processes for product launches, acquisitions, divestitures, or early return initiatives.
• Documentation & Compliance:
  Create, maintain, and store SOPs and Work Instructions in Tru‑Vault; support internal and external audits to ensure compliance with program requirements.
• Process Improvement:
  Lead initiatives to enhance operational efficiency, streamline workflows, strengthen vendor processes, and reduce overall RD program costs.
• Contract & Agreement Management:
  Manage contract renewals—including MSAs, SOWs, and Quality Agreements—in collaboration with Procurement and Contracting teams.

• Bachelor’s degree in Supply Chain, Business, Analytics, Finance, Operations, or a related discipline
• 2 – 4+ years of relevant experience in supply chain, reverse logistics, product returns, trade operations, or data analysis.
• Strong analytical skills with the ability to evaluate operational data, identify trends, and produce actionable insights.
• Proficiency with Excel and…