Ice Cream Customer Solutions Analyst

Overview

Location: Englewood Cliffs, NJ - Hybrid

Terms &

Conditions:

Full time, International sponsorship or local relocation not supported for this role

If you are in the Ice Cream business or consider choosing to work for the The Magnum Ice Cream Company Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace.

We have strong brands equities: 5 of top 10 selling brands including Magnum and Ben & Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which happened in December of 2025.

Ice Cream has distinct characteristics from TMICC’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As an Ice Cream company we are committed to developing and nurturing talent within. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organization.

Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

ABOUT ICE CREAM: Life Tastes Better with Ice Cream TMICC Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion.

All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences.

In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

This role combines strategic project leadership with customer-focused supply chain optimization. You will lead initiatives that enhance customer service experience through digital innovation, process improvement, and collaborative planning. By blending strategic thinking with operational execution, you will ensure best-in-class service for our customers while driving efficiency and growth.

• Lead Strategic Customer Projects:
  Drive initiatives that improve customer experience, such as order optimization, inventory accuracy, and digital connectivity to improve OTIF and Instock metrics.
• Enhance Customer
  
  Collaboration:
  
  Serve as a key liaison between customer experience supply chain teams and internal stakeholders on critical projects.
• Data-Driven Insights:
  Analyze customer and internal data to identify trends, forecast demand, and recommend actionable improvements.
• Digital Transformation:
  Partner with cross-functional teams to implement digital tools (Power BI, SAP, automation) that improve visibility and performance.
• Continuous Improvement:
  Identify and execute projects that reduce complexity, improve fill rates, and on time.
• Stakeholder Engagement:
  Build strong relationships with Sales, Supply Chain, and external customer teams to deliver joint business goals.

• Bachelor’s or Master’s in Supply Chain, Business Analytics, or related field.
• 3+ years in supply chain, planning, or customer collaboration roles.
• Strong analytical and problem-solving skills;…