Operations Manager

Base Pay Range

$35.00/hr - $38.00/hr

The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business’s success.

• Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of Company orders.
• Analyze order data across Company and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
• Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
• Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
• Develop & own volume forecasting for our logistics partners for capacity planning purposes.
• Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.
• Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company’s products.
• Responsible for managing the employees, creating their work schedules and distributing their duties.
• Determine employment requirements as well as interviews and hires prospective employees.
• An operations manager also trains the newly hired employees.
• Manage all the activities that are associated with the production of the products the company offers.
• Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
• Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
• Handle problems in a calm and collected manner, even when under pressure.

• Bachelor’s degree required
• 4+ years relevant experience in fulfillment or eCommerce business operations
• Experience with Alteryx & Tableau software is a strong advantage
• High volume eCommerce order management experience preferred
• Six Sigma certification preferred
• Experience with payroll processing and wage attachment

• Microsoft office, Word, Excel
• Excellent organization and mathematical skills
• Familiarity with Windows-based computer programs a must

Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.

Sick leave and mobile phone reimbursement provided based on state or local law.