Workforce Operations Associate

Category: Administrative and Professional

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Department: Workforce Training Center

Locations: Branchburg, NJ

Posted: Nov 21, 2025

Closes: Open Until Filled

Type: Full-time

.: JF#20-26

Salary Type: Annually

Salary Range: $58,987.00 - $64,886.00

Position : 195033

Ranked by  and  as the #1 community college in New Jersey, Raritan Valley Community College has been serving as an academic and cultural center for Somerset and Hunterdon County residents for over 50 years. The College has been nationally recognized for its service to the community, environmental stewardship, and commitment to diversity. It is home to a Planetarium, Science Education Institute and 3M Observatory;

a Theatre offering professional performances for all ages; and an Honors College for high achieving students.

The College offers more than 90 associate degrees and certificates, as well as career training and professional development courses. RVCC is located at 118 Lamington Road in Branchburg, NJ. For further information, visit (Use the "Apply for this Job" box below)..

Raritan Valley Community College (RVCC) has an anticipated opening for a Workforce Operations Associate. The Workforce Operations Associate provides division-wide leadership and operational support for all Workforce Development programs at Raritan Valley Community College. This role ensures consistent and efficient administrative workflows, system integrity, grant compliance, and reporting alignment across multiple value streams. The position is central to maintaining data accuracy, operational excellence, and continuous improvement within the division.

• Design, document, and implement standardized workflows for registration, enrollment, invoicing, and compliance tracking across all Workforce programs.
• Lead process improvement initiatives to enhance efficiency, accuracy, and learner experience.
• Collaborate with IT and Finance to ensure seamless system integration and data validation.

• Serve as the division's Customer Relationship Management (CRM) administrator and power user.
• Maintain data integrity, ensure security of learner and employer records, and coordinate user access.
• Provide training and ongoing support to staff on CRM functionality, reporting tools, and best practices.

• Oversee operational components of Workforce Development grants, including data collection, budget alignment, and performance tracking.
• Collaborate with Institutional Research, Finance, and the Executive Director to prepare deliverables, dashboards, and audit-ready documentation.
• Maintain organized, confidential records of grant-related activities, ensuring alignment with institutional and external funder requirements.

• Develop and maintain dashboards and performance reports that track enrollment, revenue, and completion outcomes.
• Monitor operational key performance indicators (KPIs) across all value streams and prepare monthly summaries for leadership.
• Support institutional effectiveness and accreditation processes through data-driven reporting.

• Conduct workflow and compliance training for staff and program coordinators.
• Participate in strategic planning sessions and continuous improvement teams within the Workforce division.
• Partner with college departments and external stakeholders to strengthen communication, efficiency, and learner outcomes.

• Bachelor's degree.
• Minimum of 3-5 years in operations, data management, or CRM administration.
• Proven expertise in process design, workflow management, and data reporting.
• Strong analytical, communication, and organizational skills.
• Familiarity with grants management and institutional compliance standards.
• Ability to work collaboratively in a fast-paced, data-driven environment.
• Proficiency in database tools, spreadsheets, and CRM or ERP systems.
• Commitment to the mission of community colleges and workforce education.
• Demonstrated professionalism, attention to detail, and follow-through.
• Flexibility to work evenings or weekends as operational…