Order Management Specialist

Order Management Specialist

Englewood Cliffs, NJ
Onsite (5 days/week),

We are seeking a highly detail-oriented Order Management Specialist to support order management operations for a high-volume business handling digital appliance. This role is perfect for someone who loves working with data, enjoys problem-solving, and can thrive in a fast-paced environment.

You’ll manage 100–110 customer accounts, ensuring accurate order entry, timely updates, and strong communication with internal teams. The hiring manager intends to keep this person long-term
.

Order Management & Processing (SAP / EDI / Manual)

• Enter and validate customer orders via SAP (VA01/VA02), EDI, and manual workflows
• Update order changes quickly and ensure accuracy across all systems
• Support issue resolution and serve as point of contact for Sales, Logistics, Finance

Forecasting & Reporting

• Support demand forecasting and forecast accuracy reporting
• Perform sales trend analysis and root-cause analysis
• Run weekly and monthly reports (
• Analyze sell-through and compare forecasts vs. actuals
• Contribute to KPI and‑improvement initiatives

Cross-Functional Support

• Collaborate with Sales, Logistics, Customer Service, and Finance
• Manage multiple inboxes and prioritize tasks effectively
• Maintain strong customer relationships

• Order management experience (required)
• SAP familiarity — especially VA01 & VA02
• EDI experience a plus
• Strong communication and follow‑up skills
• Ability to handle large datasets
• Ability to work independently in a fast‑paced environment
• Flexible to work OT when needed

• Excel Macros / VBA
• SAP power-user experience
• Retail forecasting or demand planning experience

• Bachelor’s degree preferred (business, supply chain, or related)
  • With bachelor’s: 3–5 years of experience
  • Without bachelor’s: 5+ years required
• Experience working directly with customers
• Strong Excel proficiency