Partner Success Manager, Visual Lease

Overview

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our Clients. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our Clients, and even our competitors.

We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our Clients, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company’s leased and owned assets. Informed by nearly three decades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives.

Our award‑winning software is used by 1,500+ organizations to manage more than 1 million real estate, equipment, and other leased asset records globally.

Partner Enablement & Development

• Serve as the primary point of contact for assigned partners, focusing on their enablement and success.
• Design and deliver onboarding, training, and certification programs tailored to corporate real estate lease management and lease accounting.
• Develop resources and best practices to help partners position and implement solutions effectively for their clients.
• Facilitate collaboration and knowledge sharing between partners and internal teams (product, engineering, customer success, etc.).
• Help build joint strategic plans and partner scorecards to drive growth and maximize adoption and value derived from our solutions.

Solution Adoption & Customer Success

• Support partners in driving adoption of our technology solutions, ensuring alignment with client needs and success metrics.
• Collaborate with product, marketing, and customer success teams to create enablement materials and campaigns.
• Assist in organizing partner‑focused events, workshops, and webinars to foster learning and engagement.
• Monitor deployment health and customer satisfaction with partner engagements; assess progress, identify risks, and create mitigating strategies.

Relationship Management

• Build strong, trust‑based relationships with broker partners, lease admin teams, accounting partners, and customer success teams, becoming a valued resource to the partner.
• Act as a strategic advisor to partners, helping them navigate challenges and leverage available resources.
• Gather feedback from partners to inform continuous improvement of enablement programs and product enhancements.
• Participate in ongoing reviews of partner projects and create shared action plans for continual growth.

Performance & Reporting

• Monitor and report on partner enablement activities, solution adoption, and customer success outcomes, providing regular updates to Senior Manager of Customer Success for strategic alignment and performance tracking.
• Track KPIs such as partner engagement, training completion, solution deployment, and client satisfaction.
• Collect partner feedback and share user insights internally to increase overall partner performance.

• Bachelor’s degree in business, Real Estate, Accounting, or a related field required from an accredited, not‑for‑profit, in‑person college/university.
• 4+ years of experience in partner enablement, customer success, professional services management, or technology partnerships within SaaS, corporate…