Operations Support Coordinator

About The Training Center

The Training Center is a New Jersey-based education company serving working professionals in the skilled trades through board-approved licensing programs, exam prep, certifications, and hands‑on training.

The Operations Support Coordinator is a front‑line operations and student support position based at our headquarters in Wrightstown, NJ. This role keeps daily administration moving—answering student and employer questions, processing enrollments and paperwork, coordinating schedules, and accurately updating our systems (CRM/LMS and related tools). A key requirement is reliable coverage for late‑day student services tied to evening classes and proctoring.

Answer incoming calls, texts, and emails; resolve routine questions on programs, scheduling, course access, and next steps.

Support a largely Spanish‑speaking customer base; bilingual English/Spanish is strongly preferred.

Problem solve and handle escalations to the right team member with clear documentation.

Process registrations, applications, and required documentation with accuracy and complete audit trails.

Maintain clean student records, attendance, course status, and outcomes in our systems.

Handle billing support: invoices, purchase orders, receipts, and payment follow‑ups as needed.

Coordinate student scheduling for exams, make‑ups, and proctoring sessions (often starting 5–6pm and lasting ~1 hour).

Support evening class operations (6–7pm coverage) based on the selected schedule option.

Process student certifications and related program tasks.

Learn and navigate new software tools quickly (CRM, LMS, VOIP/chat/email workflows, and internal trackers).

Spot recurring issues (missed steps, frequent questions, bottlenecks) and suggest practical fixes.

Work closely with instructors and operations leadership to keep programs running smoothly.

This is a full‑time (40 hours/week), Monday–Friday role with schedule flexibility between two approved options that both meet school coverage needs:

• Option 1:
  Split Schedule – 3 days: 11:00am–7:00pm; 2 days: 8:00am–4:00pm
• Option 2:
  Late‑Week Coverage Schedule – Monday–Thursday: 10:00am–:00pm (9‑hour days);
  Friday: 10:00am–2:00pm or 9:00am–1:00pm

Applicants should be comfortable consistently supporting late‑day student activity, including evening class coverage ending at 7:00pm.

• 2+ year experience in an administrative, operations, customer service, or coordinator role (education, training, healthcare, or other high‑volume environment is helpful).
• Strong accuracy with data entry and documentation (you catch missing fields, mismatched names, incomplete forms).
• Comfortable working across multiple systems (CRM/LMS, spreadsheets, email, scheduling tools); able to learn new applications with minimal ramp time.
• Professional communication skills—clear, direct, and respectful in writing and on the phone.
• Reliable in‑person attendance and punctuality for the selected schedule.

• Bilingual English/Spanish (written and verbal).
• Experience supporting payments, invoices, purchase orders, or employer-sponsored enrollments.
• Experience in student services, testing/proctoring, or scheduling (related software platforms).

In‑office role at our Wrightstown HQ with a fast‑paced, student‑facing workload.

Training on internal systems, workflows, and program requirements.

Competitive salary and benefits package. Opportunity to work in a dynamic and supportive environment. Be part of a team that is passionate about helping others achieve their career goals.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.