Warranty Claims Specialist - Automotive - Analysts

Job Description

A client of Innova Solutions is immediately hiring for a Warranty Claims Specialist
.

Position type: Full time Contract
Duration: 6 Months
Location: Warranty Claims Specialist

As a Warranty Claims Specialist
, you will:

• Review the claims/appeals and all documentation supplied by the center, time controls, technician repair notes, customer complaint vs. repair performed, authorizations obtained, technician efficiency, test results, and use sound judgement and decision-making skills to execute the appropriate action on claim payment.
• Provide feedback to the Warranty Claims Administration Lead and/or other colleagues in the department that assist them with future decisions regarding claim issues, new CAESAR rules or Warranty Parts Return.
• Communicate to center/dealers that do not comply with warranty policies and procedures the proper procedure to submit claims.
• Research documentation (Repair instructions, bulletins, Repair Orders, etc), systems (AIR, FBM, etc), and CAESAR rules to detect inaccuracy and inefficiency; identify actions to take to align the disputes.
• Identify claims in review that could potentially be paid automatically by the system. Notify the Claims Administration Lead of findings.
• Internal communication with various departments to verify parts availability, product trends and technical repair instructions.
• Responsible for processing warranty claim submissions according to the applicable policies and procedures, including (but not limited to) Warranty department procedural documentation, technical service bulletins and repair instructions, applicable warranty coverage, etc.
• Warranty claims are submitted from the dealer service provider to the claims department via CAESAR (claims management system).
• Individual claims are processed accordingly based on the information assessment, within the scope of Policy. Where additional information is needed, contacting Center Warranty Administrators directly, requesting additional paperwork, talking to Policy Group, or technical experts for clarification on the requirements or instructions, to more accurately process claims.

The ideal candidate will have:

• Education - High School Diploma – preferred bachelor’s degree or equivalent work experience.
• Work experience, Leadership experience 1-2 years of:
  Wholesale/Retail automotive experience with good working knowledge of automotive technology or OEM Warranty knowledge.
• Intermediate proficiency with Microsoft Office (Outlook in particular, Excel, One Note, and Word preferred)
• Demonstrated ability to independently research topics to resolution and determine the best path forward for the Company, based on applicable Policies and Procedures.
• Proficient user of Outlook, Word, Excel, Visio and PowerPoint applications.
• Must be able to use FASTA, PuMA systems, AIR, ETK. ISPA Next, CAESAR, INFONET and all other systems needed to make sound judgements in claim payment decisions.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

ASK ME HOW. Thank you.

Soni Kumari

So

PAY RANGE AND BENEFITS:

Pay Range*: $38 - $43/hr

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals…