Member & Parent Coordinator

Overview

Member and Parent Coordinator —

Reports to:

Unit Director. PRIMARY FUNCTION:
The Member and Parent Coordinator is responsible for providing the highest quality of service to members, parents, volunteers and the community. He/She manages the front desk operations including membership enrollment, tracking member attendance, collection and processing of fees, assisting with Club tours, providing information to parents, submitting financial and attendance reports.

• Manage all aspects of the front desk including ensuring front desk policies and procedures are followed
• Cordially greet and assist all members, parents, volunteers, staff and community members who enter the building
• Create a positive and friendly environment where everyone feels welcome
• Update membership registrations/ information in the Vision Member Tracking system
• Communicate with appropriate staff about any pertinent information included on member application (i.e. allergies, behavioral issues, medication needs, etc.)
• Greet members warmly as they arrive; enter member attendance each day
• Ensure phones are answered, transferring calls and/or taking and delivering messages when necessary; check messages regularly and return calls as soon as possible, preferably same day
• Collect and record all fee payments
• Promote member enrollment; ensure Member database is updated and complete
• Assist Unit Director with logging all member discipline/incident reports
• Assist Unit Director in reconciling cash with Vision reports and provide to Controller on a timely basis
• Provide attendance and other member-related data to administration as requested
• Communicate with members and parents on a regular basis, including providing information about upcoming events, programs, community assistance organizations, etc.
• Be a liaison between Club staff/leadership and the schools/other Club partners with staff and leadership as needed
• Attend staff meetings as scheduled
• Contact the Vice President of Operations if there is an emergency, particularly if emergency personnel (fire, police, EMT, etc.) are called
• Assist with establishing building safety procedures and training staff and members on them as needed
• Assist with membership recruitment and Club tours
• Other duties as assigned

• May be assigned special projects by the Unit Director.
• Must participate in the after school pick up program if necessary.
• Must assist with the outreach of new members.

Internal:
Maintains close daily contact with Club staff and supervisor to receive/provide information, discuss issues, explain guidelines/instructions.

External:
Maintain contact with members, families and the general public to give and obtain information, either in response to inquiries or as instructed by supervisor.

• High School Diploma or equivalent.
• Two years’ related experience working with youth/family oriented agencies.
• Demonstrated ability and interest in working with youth.
• Must exhibit excellent interpersonal and organizational skills with attention to detail.
• Strong communication skills, both oral and written.
• Skilled in Microsoft Office products and database management.
• Must be able to demonstrate the Boys & Girls Clubs of Acadiana programs and philosophy.