Operations Supervisor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.

• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture: greet, offer help, and thank customers.
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Provide personalized customer service feedback and coaching (e.g., my Impact coaching; my Customer feedback; personal observations).
• Maintain customer/patient confidentiality.

• Price merchandise.
• Stock shelves.
• Support the planning, execution and inventory of weekly, promotional and seasonal merchandise.
• Support the planning, execution and maintenance of off-shelf merchandise.

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision and influencing skills.
• Ability to work a full‑time flexible schedule, including early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

• Experience as a retail supervisor.

High School Diploma or Equivalent Preferred but Not Required.

• Anticipated Weekly
  
  Hours:
  
  40
• Time Type:
  Full time
• Pay Range: $18.94 - $27.94 per hour. The actual offered salary will depend on experience, education, geography and other relevant factors.

• Affordably priced medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information on benefits, visit

We anticipate the application window for this opening will close on: 05/05/2026.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.