Periop Communication Associate

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the general direction of the Communications Supervisor, and in cooperation with all members of the patient care team, performs a wide range of customer relations, communications, administrative, and coordinate functions that fully support patient care activities within the Perioperative Services Department. The Communications Specialist functions as a liaison between the surgery team and patient care activities within Perioperative Services. This role is responsible for processes related to patient check‑in, check‑out, registration and possible scheduling processes related to patients within Perioperative Services.

Obtains and updates the patient’s basic demographics while adhering to the Patient Identity/Red Flag procedures to ensure patient safety. Obtains the required financial documentation at the time of registration as needed. Additionally, this individual works in collaboration with patients, physicians, nurse professionals, YM/NEMG and various support service areas to accurately facilitate communication and patient flow activities, proficiently assesses and balances the patient volume in the pre‑op, PACU and OR area, assuring efficient workflow processing, as it relates to clerical functions.

Consistently exhibits emotional maturity to support and provide excellent customer service as outlined in the hospital ‘s standards of Professional Behaviors. Remains a “grace under fire” within emergency situations as they arise. Processes a variety of In‑patient bookings i.e. direct admission, surgery as needed; additional functions would include, but are not limited to escorting patients to their treatment location. Supports leadership decisions related to the sequencing of complex physician and surgery scheduling.

Under the guise of Perioperative Leadership, manipulates the surgery schedule as needed in coordination with the scheduling office, OR leadership, surgeons, equipment and assistants needed for the procedure. Is familiar with standard concepts, practices, and procedures within a particular field to comply with scheduling requirements and distributes pre/post‑operative information to patients. A major focus in completing these responsibilities will rely on the individual ’s attention to detail, specificity and accuracy as it relates to the surgery, the supporting documentation and an extraordinary level of patient sensitivity and compassion.

Position requires the individual to maintain a high awareness of Service Excellence representing “I am YNHH” and always exhibiting the Standards of Professional Behavior in all locations. Works independently under limited supervision, requiring a certain degree of creativity and latitude to successfully navigate complex scheduling and ensure a positive patient experience.

EEO/AA/Disability/Veteran

• Communication Liaison:
  In a pleasant, courteous and professional manner performs reception and communication duties to ensure all patient, visitor, and staff needs in support of the Peri‑operative Services are met. Able to call and/or page necessary individuals/teams at the direction of the surgery team and follow‑up to ensure timely response. Research and respond to visitor inquiries regarding patients’ status, providing information as appropriate.
  
  Coordinates all in‑house communication regarding patients and information received on the (800) trauma line in an effective manner as dictated by policy and documents this activity. Records and processes the following information accurately 100% of the time: referring Physician’s name, office address, phone number; patient name and date of birth; and patient disposition (i.e., who patient was referred to, whether transfer occurred, etc.)
  
  as it relates to the Physician Referral Service and Transfer Service. Remains at desk and responds to nursing and medical staff requests in emergency…