REDCap Senior Program Manager

Overview

The REDCap Senior Program Manager will oversee and manage the comprehensive REDCap program, including four REDCap systems maintained by the Yale Research Informatics Office. Two systems are located within the Yale New Haven Health System, and the other two at Yale University, encompassing both the standard and Part 11-validated system instances. The Senior Program Manager will provide technical leadership for the REDCap platforms, ensuring timely system upgrades, validation, and patches while maintaining compliance and optimal performance across all instances.

This role demands extensive planning, organizing, staffing, and leadership across the entire program to ensure cohesive and efficient execution of all functions.

Strategic Leadership and Oversight:

• Oversee end-to-end program operations, including roadmap development, capacity planning, governance, release management, and application lifecycle activities.
• Lead program planning, staffing, workload distribution, and prioritization to ensure timely delivery of enhancements, upgrades, integrations, and user-requested features.
• Ensure REDCap program alignment with organizational goals, institutional policies, HRPP requirements, security standards, and best practices.
• Develop, maintain, and optimize program policies, SOPs, SLAs, and Service Now workflows; establish standardized documentation and knowledge-based resources to enable efficiency and consistent decision-making across the administration team.
• Direct service, performance, and reliability monitoring across systems, escalating risks proactively and ensuring operational continuity.

Stakeholder Engagement and Communication:

• Serve as the primary liaison between the REDCap operations and key stakeholders across Yale University and Yale New Haven Health System, including the Research Informatics Office, HRPP, Information Security, ISO/IT support, clinical departments and research teams.
• Facilitate communication between administrators, investigators, data managers, clinicians, and external partners to ensure regulatory compliance, system stability, and high-quality user experience.
• Lead stakeholder engagement initiatives, including the establishment and facilitation of a REDCap Steering Committee to guide system-wide priorities, governance decisions, and resource allocation.

Program Development and Improvement:

• Identify and prioritize REDCap system enhancements, emerging needs, and cross-server harmonization opportunities in partnership with users, institutional leadership, and steering committee.
• Lead the development and optimization of workflows such as onboarding, project review standards, data integrations (e.g., Epic, Mosio), external modules, and change-control processes.
• Partner with ITS teams to coordinate system documentation, maintenance planning, audit readiness, and quality assurance activities, ensuring secure and reliable REDCap operations across all environments.
• Conduct ongoing evaluation of system performance, workload trends, audit findings, and user feedback to inform improvement strategies and operational refinements.
• Train and educate users to maximize self-service capabilities, enhancing system proficiency.
• Evaluate and implement cost recovery models to ensure sustainable operations.
• Oversee the consolidation and sun setting of legacy REDCap platforms with minimal interruptions to users.

Supervision and Staff Development:

• Supervise the Senior REDCap Administrator and broader REDCap administration team, ensuring clarity of responsibilities, technical consistency, and aligned communication practices.
• Lead hiring, onboarding, and professional development efforts.
• Foster a collaborative, inclusive team culture that promotes innovation, cross-training, problem solving, and consistency across all systems.
• Serve as acting Product Manager, provide user support, and perform administrative functions as needed across Yale’s multi-system REDCap program.

Reporting and Compliance:

• Provide regular updates to the Director, senior leadership, and governance bodies regarding operational status, upgrade timelines, audit results, risks, resource needs, and program milestones.
• Ensure…