Patient Services Manager

Role Overview

The Catalyst for Exceptional Patient Experiences.

Are you a highly motivated and experienced manager with a background in union environments?
Sodexo is seeking a dedicated Patient Services Manager 1 to join our team at Yale New Haven Health in New Haven, CT
.

This is an excellent opportunity for a hands‑on leader who is eager to learn, committed to operational excellence, and looking for significant growth opportunities within a global organization.

As the Patient Services Manager 1, you will be the key operational leader responsible for ensuring exceptional meal service and efficiency within our patient food services department. You will manage a large team and ensure all patient dining standards are met.

Why Sodexo at Yale New Haven Health?

This position offers you the chance to gain valuable experience in a leading academic medical center environment. If you are passionate about service quality, ready to lead a large union team, and committed to patient satisfaction, we encourage you to apply!

Apply Today to Start Your Career Journey with Sodexo!

• Operational Oversight: Directly manage and oversee critical daily kitchen operations, including meal delivery, patient tray line assembly, and tray retrieval.

• Team Leadership: Lead and manage a large team of approximately 25 union employees, focusing on scheduling, performance management, training, and maintaining strong, positive labor relations.

• Union Management: Leverage your strong union experience to ensure harmonious labor relations and adherence to collective bargaining agreements.

• Process Management: Ensure rigorous compliance with all food safety (HACCP), sanitation, and regulatory standards.

• Administration (A Plus): Experience with payroll processing and food service technology (e.g., patient meal systems) is a significant advantage.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Strong management experience required, preferably in a healthcare, high‑volume catering, or large‑scale food service environment.
• Strong union management experience is essential for success in this role
• Growth mindset: Eager to learn, proactive, and committed to high standards of patient service. Excellent opportunity for professional development and growth within Sodexo.
• Ability to work a flexible schedule
  , typically 10:00 AM – 7:00 PM, including rotating weekends (schedule may vary based on the business need).

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy s is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience