Clinical Operations Manager

Position Overview

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$68,000.00 - $

Under the direction of the Associate Director, the Clinical Operations Manager will manage, oversee, and coordinate specific and ongoing department clinical operations initiatives. The Operations Manager will support the development and execution of strategic initiatives to enhance business processes, including conducting analyses and providing insights on workflow optimization and operational improvements. The Operations Manager will manage clinical operations staff and will collaborate with the senior leadership team and other key department and University stakeholders, ensuring the alignment of people, processes, and technology to enhance operational efficiency and support strategic objectives.

• Serves as a strategic partner to the executive leadership and department stakeholders to influence clinical operations process improvements.
• Manage clinical operations including the expansion of the Pain program and the integration of physicians and CRNAs to YM from delivery network hospitals.
• Manage Locum provider agreements including contract management, invoicing, payments and scheduling.
• Develop business cases to support project prioritization and resource allocation. Acts as liaison between operational teams, IT, and administration, ensuring alignment of people, processes, and technology.
• Develop process workflow models, standard operating procedures, and business requirements for clinic operations.
• Supports leadership team with managing projects in the department, including oversight of planning, conduct and documentation of regular meetings to ensure communication among and between leadership and external stakeholders.
• Supervises activities of Operations team support staff. Responsible for staff performance management and evaluation and for workforce planning.
• Administrative Services Manager:
  Provides efficient and effective delivery and integration of all administrative services for which (s) he is accountable, serving as the unit's point of contact to/from service providers, ensuring providers are apprised of unit needs and relevant information, and taking action where needed. Monitors adequacy of service delivered by outside providers and escalates issues or concerns related to administrative and operational services to the LA.
• Financial Analyst and Manager:
  Partners with the LA to build financial plans for the unit, provides comprehensive financial information, analysis and reporting to monitor and evaluate the application of the unit’s financial resources, recommends adjustments and takes action as appropriate, oversees daily financial monitoring and authorizes transactions per policy, and supports the unit's Dean/Director/Chair for financial inquiries.
• Risk Manager:
  Implements and maintains strong internal controls in areas of assigned responsibility to provide reasonable assurance of effective and appropriate resource use, accurate financial information, and adherence to contractual obligations and agreements, policies, procedures, and external regulatory requirements. Takes corrective action to protect Yale’s assets, resources, information, and reputation.
• University Citizen:
  Connects the unit and University through communication, alignment of priorities, implementation of initiatives, and active engagement in University administrative priorities, engaging in initiatives generated by the LA and the University, representing unit needs, challenges, and opportunities at the LA and/or University level.
• Talent Manager and Developer:
  Utilizes effective practices for attracting, retaining, and developing high quality Business Office talent and other unit non-faculty personnel, works with HR partners to participate in selection, performance management and career development processes, and addresses employee relations issues in line with University guidelines and contractual agreements.
• Strategic Resource:
  Partners with the LA (and, when appropriate, with the Dean/Director/Chair) to shape the unit's administrative and operational priorities and support strategic planning process, translating unit strategy into actions and recommending resources needed to achieve short-term and long-term goals.

Ensures that faculty, students, and staff receive high-quality administrative support compliant with University policies and procedures. Manages financial and administrative services to advance the unit's mission, developing and maintaining budgets, assessing operational challenges, implementing solutions, and serving as a liaison between unit needs and service providers. Responsibilities also include…