IT Director, Process Improvement

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Salary Range: $ – $

The Director of Process Improvement is a key leader in shaping operational processes across Operations. Reporting to the Senior Director of the Operations Portfolio Management Office (OPMO), this role defines and advances process‑improvement strategies, develops and documents operational processes, and leads the continued growth of Yale’s process‑improvement training program grounded in Lean Six Sigma and the DMAIC model. This role requires experience growing and developing a process‑improvement or continuous‑improvement team and strengthening organizational maturity in these methodologies.

The position directly supports the Operations and IT portfolios of strategic projects and provides consultation across broader operational functions of the University. A strong foundational background in project management, portfolio management, and change management is essential, as the team occasionally leads targeted components of work in these areas and must partner closely with peer directors, including the Director of the PMO and the Director of Organizational Change Management.

A core responsibility is directing and coaching a team to identify pain points, simplify processes, and make operational work easier for the community. This includes establishing operational metrics, conducting current‑state assessments, incorporating the voice of the customer, identifying root causes, and driving measurable improvements. Meeting stakeholders where they are—tailoring methods, tools, and frameworks for accessibility and practicality—is essential. The role also oversees the development of operational scorecards and feedback loops to monitor progress and sustain performance gains.

• Expertise in Process Improvement and Operational Excellence – Deep knowledge of Lean Six Sigma and DMAIC methodologies, with demonstrated experience applying them to drive measurable operational improvements across complex organizations.
• Advanced Process Documentation and Analysis – Strong capability in mapping, modeling, and analyzing business processes; defining operational metrics; conducting current‑state assessments; and developing future‑state designs that simplify workflows and improve performance.
• Leadership in Team Development and Cultural Maturity – Experience coaching, developing, and advancing a process‑improvement or continuous‑improvement team, and building organizational maturity in process‑improvement practices, tools, and techniques.
• Foundational Strength in Project, Portfolio, and Change Management – Working knowledge of project management, portfolio management, and change management principles sufficient to lead targeted components of work, collaborate effectively with peer directors, and integrate process‑improvement activities into broader initiatives.
• Collaborative Influence and Stakeholder Engagement – Ability to meet stakeholders where they are, tailor methodologies to their needs, incorporate the voice of the customer, build shared understanding, and influence cross‑functional teams toward aligned goals.
• Innovation and Technology Awareness – Interest in exploring and championing emerging technologies—such as process mining, task mining, and robotic automation—to deepen process insight and improve SOP and workflow development (expert‑level technical skills not required).

Six Sigma Black Belt required (ASQ preferred); PMP and Prosci certifications.

• Assists in formulating long‑term goals to provide for the development and direction of the area of responsibility, ensuring conformity and uniformity with University policies.
• Directs new systems development and modification of existing systems.
• Evaluates user needs and implements systems and solutions to best service the…