Web Communications and Services Specialist

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

$68,000.00 - $

The Web Services Specialist will use previous experience and knowledge of web publishing, usability, analytics, user testing, systems, data, and relationship management to help to execute the details, strategy, output, and support of new and ongoing web projects for the school of medicine community. This role will work to increase the reputation and awareness of YSM among the general public, peer institutions, the media, and existing and potential patients, faculty, staff, and donors.

The position is part of a team that will focus to enhance web and digital communications at the school of medicine by assessing client goals, making decisions using expertise in usability, accessibility, and content layout to publish the content, establishing metrics to determine success, and providing ongoing refinement and support. Using a combination of independent thinking and consultation with team colleagues, this position will be essential to elevating the school’s web and digital communications by providing expertise to determine how best to publish and support content.

As part of the web services team, this position will help design and implement industry-leading practices for usability and content to best represent the school. In addition, through user testing and client feedback, it will make recommendations for website and system improvements to the Director of Web Services. Finally, it will work to assess the effectiveness of the support systems and materials clients use to publish information through the school’s dynamic content management system (Beatrix), researching, suggesting and implementing improvements as appropriate.

• Superior oral and written communication skills. Proven ability to communicate compelling and concise analysis to team members, leadership, and end users. Ability to provide translational support to internal teams within the Office of Communications and end users pertaining to system upgrades and general usability.
• Demonstrated ability to work in a collaborative team environment. Desire to work collaboratively, in an open, friendly manner. Must be organized, detail-oriented and resourceful. Stellar interpersonal and problem-solving skills, and outstanding record of relationship management. Proven and vested interest in service-oriented work.
• Demonstrated ability to exercise independent judgment, initiating and completing tasks with minimal supervision. Demonstrated ability to identify and solve complex problems with multiple stakeholders. Experience managing daily deadlines with long-term projects; must be able to prioritize assignments. Ability to deliver against a defined set of metrics and key performance indicators (KPI).
• A deep understanding of data and analytics as used on for all school web communications, mobile and key social platforms, pertaining to web user interface (UI) and user experience (UX), content tagging, the vended medical taxonomy, downstream impact of internal algorithms. A deep understanding of web structure, web best practices, web usability, and fluency with online technology, specifically web content management systems.
  
  A high-level understanding of complex and abstract technical concepts, and familiarity with the intricacies of multiple development processes.
• Experience with digital publishing, analytics, and at least one content management system, along with relevant software applications (Microsoft Office Suite) pertinent to online publishing. Knowledge/experience with computers and relevant software applications pertinent to online publishing. Experience with and willingness to use collaboration software and a proven ability to self-motivate in an office or work‑from‑home environment. Must be willing and able to work occasional off‑hours on nights and…