Desktop Support Technician Job New Haven area,Connecticut USA,IT/Tech

Overview

The central IT group is looking for a desktop support individual to serve as an information technology generalist responsible for providing broad range of user support services to a department, including network troubleshooting, training, and computer desktop support.

Position Focus

This role will provide technical user support for a moderately complex computing environment. Serves as generalist responsible for providing broad range of user support services, network, training, and computer desktop support and services to a department.

Principal Responsibilities

Manages a client department's complete desktop computing environment.

Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.

Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date.

Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines and interacting with vendors in the acquisition of computer products.

Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.

Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications. Documents all reported problems.

Supports clients in the use of their desktop equipment by training users.

Works with others to ensure smooth integration of network and software products.

Analyzes, recommends, and implements work-group computing solutions to meet client department's needs.

Trains other support technicians.

Completes and documents technical projects such as the testing of hardware and software products.

May perform other duties as assigned.

Skills & Abilities

Advanced proficiency with Mac OS and Windows OS.
Advanced proficiency and support of standard application packages:
Microsoft Office 365.
Advanced proficiency and support of Apple and PC hardware and iOS devices for troubleshooting and repairing miscellaneous hardware problems.
Strong communication and interpersonal skills. Ability to work independently and in a team. Excellent attention to detail.
Advanced proficiency with Mac OS and Windows OS. Demonstrated knowledge of at least one coding language.

Education & Experience

Eight years related experience, six in same job family at next lower level and high school, or six years related and associate, or two years related and bachelor, or equivalent.
Preferred:
Demonstrated experience facilitating group training, both in person and online.

Experience Level

Intermediate Level

Job Type & Location

Contract position based out of New Haven, CT. Fully onsite location.

Compensation

Pay range: $20.00 - $25.00/hr.

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Final date to receive applications

This position is anticipated to close on Jan 25, 2026.

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