Clinical Practice Manager

Salary Range

$82,000.00 - $

Reporting to the Director of the Yale Hemophilia Treatment Center, the Clinical Practice Manager oversees the coordination, organization, and day-to-day operation of our multi-faceted clinic. The Clinical Practice Manager monitors all program activities with an emphasis on ensuring seamless patient care, managing external partnerships, and serving as the primary point of contact for communication related to the HTC factor drug program among internal and external partners.

The manager is responsible for daily operations of the HTC clinics, satellite offices, and applicable laboratories. This role develops, implements, and evaluates programs, systems, policies, and procedures to ensure the highest quality of patient care and satisfaction through operational efficiency, optimal staff utilization, and timely, accurate billing. The manager collaborates closely with the IBO Business Office and the external billing company to ensure claims are processed accurately and promptly.

Additionally, the Clinical Practice Manager proactively identifies and communicates the status of the HTC factor program, including potential issues and risks. The role leads clinical team meetings, sets agendas, and develops, maintains, and implements management tools that support both clinical and administrative aspects of the HTC factor program.

• Demonstrated practice management background with proven expertise. Excellent communication skills, both verbally and in writing. Ability to interact positively and effectively within all levels of the organization. Capable of operating autonomously with minimal direction.
• Ability to make reasonable & difficult decisions while under pressure that will stand up to retrospective scrutiny, combined w/ability to stay cool under pressure. Strong leadership capabilities w/ the ability to manage multi-initiatives in response to continuously & rapidly changing priorities.
• Ability to think strategically & to see the bigger picture to establish objectives relevant to the clinical practice mission. Ability to assist in long-range planning for department needs. Ability to be a decisive, hands-on team player. Results and detail-oriented with proven organizational skills.
• Solid ability with EHRs/EMRs, preferably Epic and Reporting/Data Management. Strong computer skills including proficiency with all Microsoft products. Thorough working knowledge of patient scheduling for either a clinic/or operation.
• Ability to work within an organizational hierarchy, particularly an academic medical center. Ability to develop policies and procedures to improve department function. Ability to identify areas of concern in regards to workflow and ensure it is organized and staffed for quality efficiency.

Bachelor of Science in Nursing and a minimum of 3 years experience. 7 years managerial/supervisory experience in a health care patient billing and insurance follow up activities environment; or an equivalent combination of education and experience.