Clinical Intake Specialist

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This position reports directly to the Manager of the Case Management area providing a high level of administrative support in a clinical area. This position is responsible for receiving, opening, logging, accessioning and distribution of all incoming specimens, blocks, and slides for the department; case resolution; requests for additional materials; data entry into all software programs to ensure proper tracking and monitoring of all cases (CoPath, Pathology Portal, Footprints);

as well as providing support, assistance, and back-up for the Sr/Lead Clinical Intake Specialist, Front Desk Reception, Service Liaisons, Management, and other duties related to Case Management. Perform case intake/accessioning of all Surg Path specimens into the Pathology Information System(s) with the utmost attention to detail. Examine all submitted materials/specimens and requisitions/reports for completeness and verification of the patient’s identity prior to accessioning specimens.

Enter each case with accuracy while verifying demographics, physician information and originating institution location. Enter patient data and specimen data information into CoPath to assign the specimen to the correct patient. Enter Billing Codes, as determined and necessary. Perform pre-review of all cases being accessioned in order to identify errors, prior to submitting to Pathologist. Prepare specimens, blocks, slides, etc.

for routing to appropriate laboratory area and/or Pathologist for diagnosis. Track problems/changes during case in-take and make the necessary corrections/amendments. Troubleshoot and resolve all issues in a timely and efficient manner. Provide outreach for necessary requests, accession materials, and route specimens/blocks to appropriate service areas. Request additional material from outside institutions as requested by faculty, fellows and residents, YNHH clinicians.

Manage own workflow, triage and prioritize accessioning cases and/or referrals for specialty services, with all other duties within the Case Management area. Answers, screens, triages telephone calls and assesses nature of business. Responds to requests for information and provides assistance when needed. Obtains all pertinent information required prior to forwarding message. Processing of External Reports/Consultations and Send Out Tests, which includes entering information into CoPath, and scanning reports into Pathology Portal.

Maintain up-to-date records of pathology reports, specimen materials and cases marked for quality assurance. Provides back up support for front desk reception, mailing hard copy pathology reports and slide room assistance. Ordering ancillary testing, such as, but not limited to – PD-L1, MMR, HER2, ER & PR, when necessary. Performs additional functions incidental to office activities. Provides back up to the Heme Path& GI Liaison, Tumor Profiling, Front Desk Reception, as necessary and determined by Manager or Lead.

Work with Manager/Lead to create and develop Standard Operating Procedures for Case Management area. Provides support and assistance to all staff within Case Management and Slide File Room, as required and requested by Manager or Lead. Performs additional duties as required or assigned, in support of the Pathology Department. This position will also provide cross coverage for other areas within the department as needed.

Training will be provided.

• Working knowledge of medical terminology, computer software (Outlook, Microsoft Word, Excel,PowerPoint, etc.).
• Minimum of one-year demonstrated ability in Accessioning.
• Excellent typing and communication skills and Ability to multi-task, prioritize and work independently in a fast-paced environment.
• Strong customer service orientation; demonstrate professionalism, maturity, good judgment,…