Clinical Responder​/First Responder, Organ Donation; EMT and Paramedic

Overview

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2025. Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do.

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. We are one of the largest Organ Procurement Organizations (OPOs) that make up the nation’s donation system, working with over 200 hospitals and serving nearly 15 million people in our region. We screen nearly 55,000 potential donor referrals annually and employ approximately 387 clinical and non-clinical staff.

Our vision is to lead the development and implementation of strategies to increase life-saving gifts through relationships with clinical partners, donor families, and the communities we serve.

Please note:

We are currently interviewing for a New Hire Orientation class in March 2026.

The First Responder or Clinical Responder (CR) provides on-site responses to primarily CT area hospitals (and New England as needed) to conduct medical evaluation on all potential organ donors and develop a plan with the healthcare team to maintain the option of donation. The CR also provides on-site assistance to other NEDS staff and participates in hospital educational and outreach activities as needed.

This position participates in the Organ Donation Services call schedule that provides service to donor hospitals 24 hours/day, 365 days/year.

• Participates in a clinical call schedule and responds accordingly when on call, per NEDS referral policy
• Responds on-site to the hospital to evaluate potential donors, log data and collaborate with hospital staff
• Rounds on units with high referral activity outside of active referrals including off-shift rounds
• Attends mandatory meetings and education opportunities provided by NEDS
• Participates in Hospital Development activities as needed, assigned by their Manager
• Supports Donation Coordinators on authorized cases with data entry, hospital staff education and other duties as assigned
• Assists the Organ Surgical Recovery Coordinator as indicated during organ recovery

Orientation:
Mixture of 16 hour on-call day shifts (8:00am - Midnight) and 1 overnight (11:30pm to 7:30am) per week. Average 13 shifts per month plus trainings and meetings. Significant travel with a reliable personal vehicle throughout all of New England is expected. Mileage and other reimbursements available.

• Independent:
  Mixture of 16 hour on-call day shifts (8:00am - Midnight) and 1 overnight (11:30pm to 7:30am) per week. Expect 2/16 hour and 1/8 hour shift per week plus trainings and meetings to equal 40 hours per week. Significant travel with a reliable personal vehicle throughout all of New England is expected. Mileage and other reimbursements available.

Ideal candidate is within an hour drive of New Haven, CT and area hospitals.

Knowledge,

Skills and Abilities

• Required to travel by personal vehicle in order to meet the duties of the position
• Basic knowledge of Microsoft Word, Excel, Outlook and the ability to learn NEDS’s internal systems including but not limited to True North
• Must understand medical terminology and be able to read a medical chart
• Must maintain the requirements of an “eligible driver” including an acceptable Motor Vehicle Record (MVR) and required minimum personal automobile insurance per NEDS Automobile policy

Education and Experience

B.S. in Health Sciences or related field preferred. 2+ years of emergency or critical care experience in a healthcare setting or hospital preferred.

Certificates, Licenses, Registrations

Must have good driving record and a valid state driver’s license.

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:

• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary…