Care Coordination Program Manager

Overview

Fair Haven Community Health Care (FHCHC) has been an innovative and vibrant community health center for over 54 years, with more than 165,000 office visits across 21 locations. Guided by a Board of Directors, FHCHC delivers high-quality, affordable medical and dental care to everyone, regardless of insurance status or ability to pay. The mission is to enhance the health and social well-being of the communities served through equitable, high-quality, and culturally responsive patient-centered care.

The Care Coordination Program Manager is responsible for the day-to-day oversight of the Care Coordination Program, including managing human resources duties for care coordinator direct reports, managing the daily triage schedule, template utilization, and workflow adherence.

Reporting to the Director of Programs, the Care Coordination Program Manager is accountable for program development and implementation, and will train, coach, and manage a growing staff. This position will carry a reduced caseload to provide support to the team, as well as maintain competencies with patient-facing work. The Care Coordination Program Manager will support FHCHC’s mission to improve the health and social well-being of the communities we serve through equitable, high-quality, patient-centered care that is culturally responsive.

Primary responsibilities include but are not limited to:

• Monitor staff schedules to ensure optimal utilization, manage and adjust triage schedules as needed, assign referrals in Epic, and manage the Care Coordination Support Pool.
• Run monthly performance reports in Epic to ensure workflow optimization and adherence to program policies.
• Monitor workflows and identify ways to improve efficiency and ensure optimal patient touches.
• Be available for questions from direct reports and other staff pertaining to care coordination duties and responsibilities.
• Assist the Director of Programs with the growth and development of Care Coordination Services in alignment with the organization’s strategic goals.
• Maintain consistent communication with FHCHC and external service providers to raise awareness of care coordination and patient support services and ensure quality delivery.
• Conduct monthly chart reviews to ensure direct reports deliver and document services in accordance with agency and program policies, procedures, Epic workflows, and HIPAA compliance.
• Review and assign referrals based on caseload and monitor the Care Coordination Support Pool in Epic, assigning tasks accordingly.
• Act as organizational liaison for MTM, HUSKY’s Non-Emergency Medical Transportation Provider.
• Lead case review discussions, mentor care coordination staff, and share knowledge of care coordination practices and community-based organizations.
• Conduct social determinants of health assessments through in-person and telephonic visits and deliver patient-centered care to address barriers to care; link clients to appropriate services; ensure follow-up and make reminder calls.

• Bachelor’s degree and previous management experience (2+ years) working with underserved patients are required.

• The selected candidate should share a dedication to FHCHC’s mission to provide quality health care to all, regardless of ability to pay, and be highly organized with attention to detail and the ability to multitask. Fluency in Spanish is preferred.

Care Coordinators (Including Healthy Start Care Coordinator).

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need.