Program Manager DBT

1st Shift: 40 hours - Sunday - Thursday 10am - 6pm

Scope of Service:
Responsible to operate and oversee the day-to-day program goals and objectives for the effective, efficient, and satisfactory delivery of service to persons served. Provides comprehensive planning and support for the coordination, implementation, scheduling, and evaluation of all program responsibilities. Provides assessment and decision-making skills to manage the program and any associated issues on a daily basis. Provides professional development to staff, interns, and volunteers.

Reports to the Program Director and is involved in on-call responsibilities. Performs other duties as assigned.

• Program Management:
  Works with Program Director to ensure compliance and delivery of program goals and objectives.
• Facilitates and monitors effective day-to-day delivery of services.
• Provides assessment and decision-making skills needed to manage the program and any associated issues on a daily basis.
• Manages assigned budget, monitoring costs and allocation of resources in collaboration with Director.
• Assigns caseloads, program duties, and determines scheduling of staff.
• Establishes and ensures rapport and positive working relationships with clients while maintaining professional ethics and boundaries for all team members.
• Ensures client needs are continuously met including but not limited to: living skills, overall well-being, referrals, obtaining and maintaining entitlements, medical and psychiatric care, transportation, housing, wellness/nutrition, legal services, education and employment.
• Monitors effective engagement between staff, clients, volunteers, and identified program supports.
• Ensures that services are person-centered and responsive to individual needs.
• Schedules, attends and participates in agency, team, and interdisciplinary meetings.
• Facilitates psycho educational groups as indicated to support client growth and lifeskill development.
• Ensures company vehicles are in good working condition and completes periodic maintenance inspections and work orders as necessary, maintaining vehicle cleanliness and operation.
• Maintains property to ensure building/office is welcoming upon entrance and works with team to promote a clean, safe, and organized work environment for both staff and clients. Processes timely work orders with Facilities as necessary.
• Prepares and ensures compliance with quality and chart audits, billing audits.
• Maintains benchmark guidelines and develops action plans as identified.
• Ensures continuity of care for delivery of services.

• Supervises program admissions, planning, and discharge processes.
• Plans and facilitates staff and house/community meetings.
• Facilitates coordination with other agencies and community services ensuring appropriate client care.
• Monitors documentation of services and the collection of data for contracted/agency reporting.
• Responds to crisis situations and provides appropriate interventions, de-escalation, and debriefing.
• Provides rotating on-call coverage.
• Works with Program Director in the recruitment, selection, and hiring of staff.
• Provides and documents supervision and performance evaluations consistent with agency policy.
• Provides new staff with program orientation and ongoing professional development and training.
• Addresses concerns with staff or other professionals constructively and in a timely fashion.

• Adheres to policies and practices as outlined in staff handbook and program operations manual.
• Consistently works in a respectful, constructive, and cooperative manner.
• Upholds all Health Insurance Portability and Accountability Act (HIPAA) regulations and secures all necessary releases of information for outside communication.
• Models culturally competent behavior interacting with clients, providers, and fellow staff.
• Maintains accurate electronic records and case files as assigned and in accordance with programming, contractual, licensing, and accreditation requirements.
• Adheres to the standards of the Council on the Accreditation of Rehabilitation.

• Master’s degree in a related behavioral health field preferred with at…