Per Diem - Ambulatory Care Associate

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the direction of the Registered Nurse, as a member of the interdisciplinary healthcare team, the Patient Care Associate provides patient‑centered care based on respect for patients' preferences, values and needs. Responsibilities include direct and indirect patient care activities essential for high‑quality, safe patient care and an exceptional patient experience. The UAP demonstrates competence in patient‑centered care, teamwork, communication, collaboration, evidence‑based practice, safety and informatics.

Patient and Family Centered Care (PFCC) at YNHH follows the four principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups, including patients, families/friends, physicians, staff and support department personnel. The ACA adheres to the "I Am YNHH" service excellence pledge and promotes a positive gesamtes work environment.

Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment.

• 1. Patient Centered Care:
  The ACA provides care and services with information regarding individual values, preferences, needs, and respects the patient or designee as a full partner in providing fw coordinated,  culturally appropriate care.
  • 1.1 Obtains specific components of individual and age‑appropriate care requirements from registered nurse and/or licensed provider.
• 2. Communication:
  The ACA interacts effectively with patients, families and all health care providers and employees, fostering mutual respect to enhance the patient experience and health outcomes.
  • 2.1 Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
• 3. Team
  
  Collaboration:
  
  The ACA functions effectively within nursing and interdisciplinary teams, demonstrating open communication, mutual respect, team learning and development.
  • 3.1 Demonstrates self‑awareness, recognizes limits, and communicates concerns to appropriate team members.
• 4. Quality and Safety / Efficient delivery of Care:
  The ACA minimizes risk of harm to patients and providers through effective individual and team performance. Practices behaviors specific to High Reliability Organizations (HRO) i.e., CHAMP behavior.
  • 4.1 Demonstrates effective use of equipment that support quality and safe patient care.
• 5. Informatics:
  The ACA uses information and technology to communicate information, mitigate error, and support team decision making.
  • 5.1 Achieves and maintains competencies in clinical applications to support areas of responsibilities.
• 6. Professional Development/Clinical
  
  Competencies:
  
  The ACA demonstrates accountability for clinical competency in care delivery.
  • 6.1 Demonstrates accountability and responsibility for own practice.
• 7. Clinical Responsibilities:
  The ACA performs the following clinical functions as per scope of practice. Functions vary and are identified by the clinical service area requirements.
  • 7.1 As part of the Rooming Process: a. Appropriately identifies patient; b. Identifies self to patient/family and explains the role of the UAP; c. Escorts patients to exam/procedure room; d. Prepares patients for visit using standardized rooming workflow/protocol. May include vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, point‑of‑care testing, etc.
• 8. Administrative Responsibilities:
  The ACA performs clerical, administrative functions as per scope of practice and as identified by clinical service requirements.
  • 8.1 Sends/receives patient medical records and abstracts new patient records into EPIC.
• 9.…