Transport Logistics Facilitator

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, as individuals and professionals, every day.

Under the general supervision of the Y Access Manager, the Transport Logistics Facilitator works in the YNHHS Capacity Coordination Center (CCC) to arrange for emergent and non-emergent medical transportation requests to and from YNHHS facilities. Works closely with the Clinical Bed Managers, Care Managers, clinical staff, hospital administrators and transportation vendors. Provides the coordination and central communication of the systematic outbound medical transportation.

Has responsibility and accountability for improving the timeliness and efficiency of outbound medical transportation and the satisfaction of internal and external customers. Understands and applies knowledge of appropriate mode of medical transportation, patient throughput bottlenecks, medical transportation vendor capabilities, policies and procedures. Appropriately triages and prioritizes transportation queue and dispatching of health system ambulance resources in coordination with appropriate stakeholders.

Must remain focused and calm in the face of multiple competing priorities, and maintain professionalism while carrying out all duties, including relationships with transportation vendors. Must be capable, collaborative, committed to patient-centered care. Must be able to communicate effectively and thrive in a fast paced professional environment with high degree of responsibility.

* Potential additional duties include charge reconciliation and prior authorization.

EEO/AA/Disability/Veteran.

• 1. Patient Throughput
  • 1.1. Obtain appropriate patient census and throughput information from YNHHS inpatient and Emergency Departments. Requires collaboration and communication with delivery network capacity leadership, Bed Management Department, inpatient units, and emergency departments.
  • 1.2. Obtain pertinent patient demographics, medical history, and transportation needs.
  • 1.3. Conduct a needs assessment to inform transportation prioritization.
  • 1.4. Triage YNHHS ambulance resource requests and prioritize them as appropriate.
  • 1.5. Communicate plans and dispatches according to determined workflows in conjunction with needs assessment.
  • 1.6. Work collaboratively with all YNHHS sites and transportation vendors.
  • 1.7. Familiar with medical transport contract agreements.
  • 1.8. Know policies and procedures of pediatric and adult transport teams.
  • 1.9. Respond promptly to requests or changes in transportation status.
  • 1.10. Increase bed capacity by identifying barriers in the discharge process and collaborating with the management team to resolve these issues.
  • 1.11. Identify areas of opportunity for process improvement and better utilization of medical transport resources.
• 2. Customer Service
  • 2.1. Develop effective relationship with all clinical and support staff to facilitate communication and enhance patient flow.
  • 2.2. Communicate information accurately and appropriately to clinical staff, PFAS management staff, ambulance vendors, patients, coworkers and others.
  • 2.3. Incorporate stakeholder input into decision algorithm to maximize patient throughput and communicate back to stakeholders.
  • 2.4. Follow departmental guidelines and identify events where service was not optimal and initiate and carry through service recovery.
  • 2.5. Identify and report opportunities for improved communication and relations with ambulance vendors.
• 3. Ambulance Dispatch
  • 3.1. Obtain patient demographics, necessary medical history, location and destination for safe and appropriate ambulance dispatch.
  • 3.2. Communicate effectively with YNHHS ambulance resources to maximize transportation capabilities and positively impact throughput.
  • 3.3. Identify areas of opportunity for improvement and growth of system ambulance resource.
  • 3.4. Document and maintain information on volume and other details as needed by departmental leadership.
• 4. Resource Management
  • 4.1. Maintain strong knowledge of…