Revenue Cycle Quality & Training Manager Job New Haven area,Connecticut USA,Education / Teaching

Salary Range

$68,000.00 - $

Overview

The Revenue Cycle Training Specialist position is within Yale Medicine Training & Development supporting the Revenue Cycle Operations team. This role is responsible for developing and delivering revenue cycle training programs and quality data analytics for Yale Medicine revenue cycle management and frontline staff. This position will assess training needs and design, develop, and implement revenue cycle programs across Yale Medicine.

This highly visible role involves partnering with Yale Medicine's business unit managers and leaders to provide training and learning programs across various job levels and groups within the Yale School of Medicine’s clinical practice, one of the largest academic multispecialty group practices in New England.

Required

Skills and Abilities

Expertise in Adult Learning Principles: A master learning facilitator with deep understanding of adult learning theories and principles, utilizing active, experiential, and self‑directed learning to engage medical professionals.

Revenue Cycle and Technical Proficiency:
Strong grasp of revenue cycle concepts, medical terminology, procedures, and latest healthcare and revenue cycle operations technologies.

General technology fluency:
Mastery of general technology and transferable technical skills across various platforms and systems, including industry‑standard instructional design tools.

Platform and Systems Proficiency:
Fluent in Epic Professional Billing and other revenue cycle platforms to design and deliver technical training and develop quality reports and performance improvement instruments.

Effective Communication and Interpersonal

Skills:

Excellent communication and interpersonal skills to convey complex information clearly, build rapport, foster collaborative learning, and address concerns.

Curriculum and Instructional Design Expertise:
Ability to design and develop comprehensive curricula and instructional materials tailored to medical professionals, leveraging technology and multimedia tools, and continually assessing and refining training programs.

Preferred

Skills and Abilities

Revenue Cycle Informaticist Epic certification:
Supports managers using analytics tools like Slicer Dicer, dashboards, and productivity scorecards, provides education, and coordinates with IT and business intelligence.
Professional Billing Epic Certification

Principal Responsibilities

Deliver learning and development programs through instructor‑led classes, webinars, eLearning, small group facilitation, 1:1 coaching, and self‑directed reference materials.

Apply instructional design (ADDIE) methodology when developing and delivering learning programs and design eLearning outlines and storyboards as needed.

Build relationships with business unit leaders and managers during program initiation and closure/follow‑up.

Analyze user needs and create proposals for new training programs or systems.

Apply project management skills to oversee timelines, key deliverables, and monitor risks during development and implementation.

Conduct on‑site performance observations of business and operations to identify gaps in knowledge, skills, and behavior.

Organize classroom schedules with facility and technical resources, ensure program schedules and learner registration are set up and enrollment monitored.

Collect feedback on training quality and delivery through evaluations and surveys, assimilate results, develop and report on key performance indicators (KPI) and implement measures to address deficiencies and enhance the program.

Required

Education and Experience

• Bachelor’s degree in business, human resources, organizational communication, or related field.
• 3‑5 years of experience designing, developing, delivering, and evaluating leadership development, operations training, and performance improvement initiatives.

Job Details

Job Posting Date

01/08/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager;
Program Leader (24)

Time Type

Full time

Duration Type

Staff

Work Model

Remote

Location

221 Whitney Ave, New Haven, Connecticut

Background Check Requirements

All candidates for employment…


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