Call Center Representative

Yale New Haven Health -  - Responsibilities:
Handle a high volume of incoming calls in a call center environment regarding patient and third party information to ensure that accounts reflect accurate information and third party coverage.;
Determine the appropriate corrective action and take the necessary steps to ensure the account is resolved in a timely manner while documenting all actions in the system.;
Coordinates the efforts of other staff members throughout the departments in order to expedite account resolution and the response to the patient.;
Analyzes the problem accounts and correspondences to provide the caller or inquirer with a seamless experience.;
Maintains and adds to personal knowledge by keeping informed of billing and payment policy updates to regulations and procedural changes.