Customer Service Crewmember - PT

Join to apply for the Customer Service Crew member - PT role at Avelo Airlines
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On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind:
To inspire travel and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

• Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards and computer systems.
• Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
• Handle denied boarding and re-accommodation of customers.
• Communicate with customers regarding flight status and updates.
• Maintain error-free accuracy of data entry in the company DCS system.
• Achieve zero customer satisfaction complaints.
• Contribute to station on-time performance.
• Attend and participate in safety briefings and meetings.
• Maintain knowledge of federal and company requirements and provide customer education to ensure compliance.
• Handle all customer complaints and special requests for services with quick decision-making and strong communication skills, in accordance with company standards and procedures.
• Monitor airport environment to detect changes that could affect safety or security and notify leadership as needed.
• Display a welcoming personality and be accessible to greet and assist all customers in a prompt, friendly, and courteous manner.
• Maintain a positive attitude while communicating in a clear and polite tone when responding to questions from customers and/or crew members.

• High School Graduate or General Education Degree (GED).
• Must possess a valid US state driver’s license.
• Must have the flexibility to work in a sometimes-stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
• Become qualified and remain current in required disciplines.
• Ability to stand and work in one location for up to four hours at a time.
• Maintain personal appearance that displays a positive representation of the company.
• Ability to work in extreme weather conditions.
• Ability to lift/push/pull up to 70 pounds.
• Must be willing and able to pass FBI background check and obtain an airport security badge.

• Previous employment as a front-line customer service provider; airline experience is a plus.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.).

Avelo is an Equal Opportunity Employer.

• Salary: $19
• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Airlines and Aviation