Claims Business Consultant; CBC Technical Assistant

Description

Job Schedule:

5 days per week in office

Job

Hours:

8:00am to 4:30pm

Interview Process:
There will be one virtual interview and a second in-person

Temp to Perm?:
Possible Temp to Perm

Location:

Role can be located in New Haven CT or Chubb's Michigan Office address to follow Philly or Chicago. See addresses below

PHILLY:
Up until Apr 13th: 436 Walnut Street Phila 19106. 8th floor. Ss of Apr 13th: 2000 Arch St 19103.

NEW HAVEN: 555 Long Wharf 10th Fl New Haven CT

CHICAGO: 525 W. Monroe St. Suite 1100 Chicago IL 60661

MICHIGAN: 1450 Long Lake Rd. Troy MI 48098 USA Suite 212

Our award winning Claims Department has an exciting career opportunity for an individual who enjoys interaction with internal and external customers and has strong custom service organizational and time management skills.

• Claim Review Meeting CRM Preparation and Organization:
  Determines claims eligible for Claim review criteria by reviewing loss runs SHI Special Handling Instructions and discussions with CBC Distributes e‑mail requests to adjusters;
  Maintains a diary system and follows up to ensure 100 return QAs/reviews;
  Claim Review forms submitted by adjusters;
  Generates CRM list and time schedule and notifies adjusters of scheduled times and call‑in instructions;
  Collates and distributes complete CRM package to all meeting participants.
• Creation Distribution of Customer Specific Loss Reports and Vendor Reports:
  Prepares activation forms using information from account profile and policy lists;
  Creates customer specific loss reports based on agreed format;
  Prepares customized reports on an ad‑hoc basis and distributes reports to all necessary parties.
• Data Quality Management:
  Enters location codes new or updates;
  Monitors claims for correct location codes monthly by reviewing new claims in the Claim system against location code lists;
  Investigates and corrects incorrect location codes identified using either Dimensions or Claim system correction facilities;
  Monitors fields for accuracy especially if accounts have customized data requirements for GL/Auto and corrects as necessary.
• Special Handling Instruction Maintenance:
  Enters new account SHI using SHI template format and taking from CBC produced Word documents;
  Updates SHI on existing accounts as key changes occur;
  Converts existing SHI at renewal to the new template format for SHI.
• Report Management:
  Maintains and distributes various reports integral to CI CBC metrics and service deliverables;
  Catalogs material associated with the CI CBC team on shared site.
• CBC Database:
  Updates accounts in the database at renewal with new premium/program structure.
• Customer Interaction:
  Facilitates navigate and/or escalates inquiries from internal and external customers.

• 2 years claims experience preferred.
• Exceptional organizational and prioritization skills.
• Demonstrates proficient skills in the following areas: customer service written and oral communication, team orientation, analytical and problem solving skills, demonstration of initiative and follow-through with work assignments.
• Comfortable with Micro Office applications:
  Word, Excel, and PowerPoint.
• Effective in identifying potential or developing issues consistent with Best Practices and making the appropriate recommendations for solutions.
• Ability to adapt and embrace change and new challenges.

Entry Level

This is a Contract position based out of New Haven, CT.

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Benefits for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee…