Scheduler – Cardiac Stress

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, as individuals and professionals, every day.

• Coordinates and supports all tasks related to patient scheduling.
• Ensures all exams are scheduled appropriately.
• Ensures all inpatient procedures are scheduled from the order entry queue in a timely manner.
• Includes all required forms associated with the procedures i.e.;
  Patient safety forms,
• Ensures all outpatient procedures are scheduled accurately with optimum customer service.
• Ensures all procedures have been pre authorized as appropriate.
• Maintains and assist with scheduling manuals within each section in collaboration with Section Coordinator or coordinator or scheduling.
• Ensures the scheduling manual is updated regularly.
• Responsible and accountable for consistently maintaining Scheduling Guidelines and Compliance Regulations as identified by the manager or coordinator.
• Works with manager/coordinator to ensure all quality control measures have been addressed.
• Identifies all exams that have not been completed or cancelled from the previous day.
• Follows HIPPA guidelines when working with confidential patient information.
• Assists patient waits by keeping them notified of exam delays and responding to questions.
• Assists manager and coordinator of the section with ordering and purchasing of all necessary office supplies.

Graduation from high school, including or supplemented by secretarial course work, or equivalent training and experience. Medical terminology/computer course required or equivalent related experience. College degree in Business desired or appropriate business experience.

Three (3) years relevant and direct administrative clerical/scheduling experience required in an outpatient environment and /or successful completion of the Business Services competency assessment. Prior computer usage required with experience in an imaging department preferred. Experience in coding as well as an understanding of Third Party payor requirements, LMRPs and ABN exposure desired.

Excellent telephone communications, interpersonal, coordination and organizational skills. Ability to read computer screens, forms, and other documents and follow written and oral instructions. Moderate keyboarding skills. Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises in the section and otherwise stressful situations and interactions) with professionalism, good judgment and ALWAYS excellent customer relation skills.

Prior customer service coordination, or clinical experience necessary. Excellent communication and people skills. Ability to remain calm and professional in high stress situations.

Ability to lift 25 pounds.

YNHHS Requisition