Welfare Rights Caseworker

The Opportunity

• We are seeking a confident and experienced Welfare Rights Caseworker to join our established Welfare Rights Team. This is a rewarding role where you will deliver high-quality welfare benefits advice to clients across Cheshire West, managing a varied caseload.
• You will play a vital role in helping people access their entitlements, resolving complex benefit issues, preparing appeal submissions with some representing clients at tribunal.

• Providing specialist welfare benefits casework to clients in a community or home setting
• Managing a caseload efficiently and to a high quality standard
• Preparing written appeal submissions
• Representing clients at tribunal when necessary
• Working collaboratively as part of a supportive and committed team

• You will be an experienced welfare rights caseworker who is motivated by making a real difference to people’s lives. You will bring:
• Recent, relevant experience of providing welfare benefits casework
• Excellent written and verbal communication skills
• Strong organisational and case management abilities
• A collaborative, team-focused approach
• Experience of preparing appeal submissions

• We are the largest advice provider in the Cheshire West area, supported by over 100 employees and volunteers. Our work makes a real impact in the community, and we are proud to offer a supportive, inclusive, and flexible working environment.

• Flexible and hybrid working wherever possible
• Enhanced holiday and sick pay entitlement
• A strong focus on staff health and wellbeing
• Access to an Employee Assistance Programme