Advisor Telephone Sales ; Renewal Desk

Responsibilities

• Works from the Predictive Dialer/provided lists to:
  • Call members who need their memberships renewed.
  • Call members who want to upgrade membership or to encourage them to upgrade membership.
  • Call members whose membership has become delinquent to reinstate their membership.
  • Call existing resort owners from an existing solicitation file.
• Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.
• Answers questions on all Interval International products and exchanges.
• Meets monthly renewal goals based upon assigned working area.
• Meets monthly Preferred goals based upon assigned working area.
• Maintains a minimum of 90% performance on call monitoring.
• Performs other related duties as required.

• Must possess a minimum of two years telephone sales experience.
• Must be knowledgeable and maintain current knowledge about all new and existing membership programs and benefits.
• Must be computer literate.
• Once trained, this person must be able to successfully navigate all functions of the Predictive Dialer.
• Must possess excellent customer skills.
• Must have excellent telephone etiquette.
• Must possess excellent oral and written communication skills.
• Must be detail oriented and possess excellent organizational skills.
• Must possess excellent negotiating and sales skills.
• Must be able to work shifts.

Employees in this position will sit for extended periods of time speaking on the phone and working on the PC*. The employee can also periodically stand at their work station utilizing an extended cord headset. Data entry is not constant as the information is obtained from members over the phone throughout the conversation, and is inputted by alternating between the keyboard and the mouse.

Employee also responds to member questions by switching between screens for the information.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.