Supervisor, Retail, Retail Sales

Full Time Supervisor

Kate Spade

North Conway, NH, US

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary

Purpose:

The successful individual will leverage their proficiency in retail to…

• Client & Service Expert:
  • Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers to the store.
  • Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
  • Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
  • Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales.
• Leadership Presence:
  • Achieve personal sales goals.
  • Educate the team on sales plans, personal sales goals, store stats and drive the team to achieve them.
  • Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
  • Foster a team environment by creating a fun, competitive, inviting atmosphere.
• Building Brand Equity:
  • Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy and lifestyle to the sales team and customers.
  • Ensure brand and operating standards are met to support brand consistency.
  • Ensure store presentation standards are achieved and maintained.
• Operational Excellence:
  • Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing the facility.
  • Accurately process all POS transactions and inventory functions such as transfers, receiving, Fed Ex shipments, repairs and damages to maintain the integrity of the inventory.
  • Adhere to Kate Spade loss prevention policies and operational procedures.

• Strong written and verbal communication skills.
• Detail oriented.
• Proactive ability to multi‑task and prioritize.
• Minimum 2‑3 years’ experience in luxury goods or a comparable retail environment.
• College degree preferred.
• Prior luxury goods experience preferred.

• Available to work store schedule, as needed, including evenings and weekends.
• Standing for extended periods of time.
• Able to safely lift boxes up to 40 pounds.
• Comfortable climbing ladders.

• Courage
  :
  Doesn’t hold back anything that needs to be said; gives direct, complete, and actionable feedback.
• Creativity
  :
  Generates new and unique ideas, makes connections among otherwise unrelated concepts, and brings originality to brainstorming.
• Customer Focus
  :
  Dedicated to meeting internal and external customer expectations; uses customer feedback for improvement.
• Dealing with Ambiguity
  :
  Handles change effectively, makes decisions with incomplete information, and manages risk and uncertainty.
• Drive for Results
  :
  Exceeds goals, remains top performer, and pushes self and others for results.
• Interpersonal Savvy
  :
  Builds rapport with people at all levels, uses diplomacy, and diffuses high‑tension situations.
• Learning on the Fly
  :
  Quickly learns new problems, stays versatile, accepts change, and experiments for solutions.

• Strategic Agility
  :
  Sees ahead clearly, anticipates future trends, and creates competitive strategies.
• Developing Direct Reports and Others
  :
  Provides stretching…