Center Store Manager Trainee; H

Overview

Category/Area of Expertise:
Retail Operations

Job Requisition: 459732

Address: USA-NH-Alton-80 Wolfboro Highway

Store Code:
Store 08247 Management (2741255)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine, and is connected to those roots through local programs that celebrate local foods, farmland preservation, local traditions and local jobs. Hannaford aims to source seafood with sustainable practices, and was among the first major supermarkets to document sustainably harvested seafood.

PRIMARY PURPOSE

Manage retail operations for the assigned department, making decisions impacting store associates, merchandise quality and presentation, and the level of service offered to customers. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy through store huddles, modeling cultural behaviors, and consistent use of tools to manage for performance. Ensure store conditions involving appearance, security, safety and food safety are maintained at the highest level.

Accountable for proper control of company assets.

DUTIES AND RESPONSIBILITIES

• Foster a positive and inclusive environment to retain associates and customers.
• Ensure that all quality standards are met.
• Manage department operations in accordance with established department standard practices.
• Ensure the maintenance of the department's appearance and presentation.
• Hire, train and develop associates to meet department needs.
• Attain departmental financial objectives.
• Supervise performance of all duties and responsibilities of all assigned department associates.
• Role model outstanding friendly customer service.
• Use good judgement in delegation, assignment, and follow-up required for efficient department performance.
• Ensure the maintenance of accurate records of production, shrink, sales and inventory.
• Meet physical requirements of the position, with or without reasonable accommodations.
• Provide recognition of accomplishments and offer constructive counseling when necessary.
• Treat all co-workers with fairness, dignity, and respect.
• Ensure department associates are properly trained by certified trainers.
• Ensure all company policies and procedures are followed as outlined.
• Develop product knowledge in all areas of the assigned department.
• Use RF (Radio Frequency) unit as needed.
• Retrieve and organize assigned department product loads.
• Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.
• Conduct performance appraisals on all department associates according to company standards.
• Maintain effective work schedules to meet production and customer service standards as well as associates' personal needs.
• Understand and use company tools such as: MPP, financial reports, scheduling, ordering and business information systems.
• Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories.
• Maintain solid communication in the department and throughout the organization.
• Observe and ensure compliance with company sanitation, safety and food safety standards.
• Understand the causes and means for resolving and limiting shrink.
• Have total understanding of the department's standard practice manual and Program Manuals for each assigned department program.
• Perform all other duties as assigned.
• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.
• Department Manager or equivalent experience required.
• College degree or equivalent preferred.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company-provided training and have the…