Shift leader, Restaurant​/Food Service

Overview

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country. We are actively interviewing Shift Leaders for our brand new Durham, NH location at 9 Madbury Rd, Durham, NH 03824. As a Shift Leader, you are the captain of our bakery day or night, owning the night by predicting the flow of business during a shift.

Your hands-on leadership includes building orders, suggestive selling, baking, interacting with customers, and ensuring a productive and fun night for your store.

Check out some of our content videos to learn more!

Insomnia Cookies Timeline

Core Values

• Flexible part-time work schedules
• Pay-on-Demand (get paid daily for your total shift earnings from the day before)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Fun, exciting team environment
• Employee discount and FREE cookies with every shift

• Provide incredible customer service and quality products to all guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, and assisting in training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment for guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

• At least 1 year of working experience in a customer service-focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, patient demeanor
• Detail-focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed