Restaurant Supervisor

Overview

We’re more than just a team - we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

Apply today and build a career that inspires you! The Restaurant Supervisor at The Notch Grill safely and efficiently provides excellent customer service with a smile. We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.

• Lead, supervise, and mentor front-of-house staff, including servers, hosts/hostesses, bartenders, and bussers, providing training, guidance, and feedback to foster skill development, teamwork, and professional growth.
• Coordinate work schedules, assignments, and priorities for front-of-house team members, and ensure adequate staffing levels to meet operational needs and guest demand.
• Conduct pre-shift meetings to communicate service objectives, menu updates, special promotions, and other relevant information to the team, and motivate and inspire staff to deliver exceptional service.
• Ensure that all guests receive prompt, courteous, and personalized service, and respond promptly and professionally to guest inquiries, requests, and concerns, striving to exceed their expectations at every opportunity.
• Monitor dining room activity and guest feedback, and proactively address any issues or complaints with empathy and professionalism, and ensure that appropriate follow-up and resolution are provided in a timely manner.
• Foster a positive and welcoming atmosphere in the restaurant by greeting guests, engaging with them during their dining experience, and maintaining open communication to ensure their satisfaction.
• Ensure that all service standards, operating procedures, and safety and sanitation regulations are followed consistently by front-of-house staff, and address any deviations or non-compliance promptly and effectively.
• Conduct regular inspections of the dining room, bar, and restrooms to ensure cleanliness, organization, and proper maintenance, and take corrective action as needed to uphold quality standards and guest expectations.
• Monitor food and beverage quality, presentation, and portioning, and collaborate with kitchen and bar staff to address any issues or discrepancies and maintain consistency and excellence in product offerings.
• Monitor sales performance, guest counts, and average check amounts, and identify opportunities for upselling, suggestive selling, and promoting additional items or add-ons to maximize revenue and profitability.
• Collaborate with the management team to develop and implement strategies to increase sales, attract new customers, and enhance the overall guest experience, including menu enhancements, special promotions, and marketing initiatives.

• Minimum of 2 years of supervisor experience. AM & PM shifts. Must be available to work evenings, weekends and holidays.
• Server experience, supervisory experience preferred; must be of legal age to serve alcohol; high school diploma and/or equivalent work experience.

• Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high-level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.

• Health Coverage That Works for You:
  We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future:
  With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace…