Facilities Manager - Facilities Control Center Manager

Under the direction of the Executive Director Facilities Services, this is a key individual within Operations and directly involved in all process improvement initiatives in any phase of Operations performance. Responsible for the Facilities Control Center Customer Service interface and management, integrated work management system (IWMS) for Operations and Maintenance module, transaction review and analysis of Facilities Operations work orders, work order aging and closure.

Oversight of facilities assets and the preventive maintenance programs in the IWMS. Supervise FCC staff responsible for scheduling and coordinating moving and events, contractor services, key control processes, facilities devices, after hour procedures/contacts and training of IWMS for employees. Prepare management reports for administrative review. Provide the Director and Operations managers with analysis of work order business processes and development of Facilities procedures.

Ensure compliancy tracking for EH&S, SFMO and DES. Manage after hour answering service contract that report facilities and housing emergencies.

• Serve as the initial point of contact for all Facilities Customers.
• Management of daily FCC processes for all Facilities Services.
• Scheduling contracted services, based on preventive maintenance schedules through coordination with campus departments and student schedules.
• Campus notifications of emergency and scheduled shut- downs.
• Resolve problems and questions from various departments on campus regarding work order schedules, work statuses and feedback.
• Respond to all voicemails, e-mails, phone calls and direct interface concerns from campus staff, students and faculty.
• Conduct bi- yearly customer surveys.
• Coordinate event and moving needs for customers and ground supervisors including scheduling, managing details and tracking of work.

• Responsible for collecting accurate data, analyzing the data and facilitating process improvement initiatives with various teams.
• Report bi-monthly on performance indicators presented in productivity meeting.
• Identifying areas of improvement through feedback from customers, employees and managers.
• Coordinate with project managers to ensure asset records are submitted at project completion and entered into IWMS.
• Track the condition of assets and report out to communicate upcoming replacement needs.
• Responsible for managing the assembly permit process with the SFMO.
• Responsible for tracking data to show compliancy for refrigerant management and generator regulations.
• Work closely with EH&S to ensure safety protocol is being followed for work on sensitive equipment on campus that require shutdown procedures.
• Responsible for Key Control audits, adding key requesters and key pool managers.
• Responsible for the mobile device management for Operations tablets and cell phones, setting up and tracking the devices and resetting when devices are returned.

• Responsible for direct supervision, training, and evaluation of FCC staff responsible for Facilities Operations.
• Responsible for coaching, development, and mentoring employees.
• Responsible for the oversight of timecard/time off approvals.
• Auditing quality of work including work order accuracy and customer service levels.
• Conduct monthly 1:1 meetings with each employee.
• Coordinate the hiring and onboarding process for new employees.
• Directly responsible for employee performance management, including following processes for employee discipline should issues occur.
• Communicating to staff regularly about procedure changes, upcoming work that would effect our customers and personnel changes.

• Responsible for the following Modules within O&M:
  Work Management, Assets, Preventative Maintenance, Human Resources, Time and Attendance and support of some Property, Lock and Key and Contract Management.
• In all modules, responsible for IWMS data integrity, procedures, improvement needs, training, troubleshooting and development.
• Maintain and evaluate data standards regularly to ensure relevancy.
• Work closely with IT to resolve issues when they arise.
• Ensure data is being tracked that is needed in reporting to make future business decisions by working closely with executive director on upcoming changes.
• Through coordination with Finance partners, maintain accounting structures accurately across all modules.
• Manage entire preventative maintenance program including scheduling and developing new areas as business needs arise and working closely with both Energy development and Operations and Maintenance.
• After Hour Facilities Calls Develop and maintain yearly emergency response resource that includes campus contacts, building specific protocol, emergency processes and utility/fuel contacts.
• Provide campus stakeholders with a weekly document that lists emergency personnel and contractors.
• Maintain Facilities rotating on call list…