Dispatch Manager

Job

Pike Industries, Inc., a subsidiary and integral part of CRH, is a leading Highway Contractor and the largest producer of Hot Mix Asphalt and Construction Aggregates in New England. Pike has experienced continual growth over the years and currently employs nearly 1,000 people throughout NH, ME and VT. The dedication, knowledge, and quality workmanship of our employees is what makes the company such a great success.

If you’re looking for a challenging career at a company that will reward your efforts, look no further. Take the first step and apply for an exciting opportunity to gain top notch industry experience and pave the road to your success. All Roads Lead Here!

The Dispatch Manager is responsible for daily operations of the Ready-Mix Dispatch. This includes all areas of production, delivery, and personnel supervision. Reporting to this position are the Dispatch Supervisor, Scheduling and Shipping Specialists, and Customer Service Specialists. This position reports to the GM of Redimix and works closely with Quality Control, Area Managers, and Ready-Mix Sales. The Dispatch Manager sets the tone and culture for the Dispatch Office and leads the team by example through creating strong relationships with customers and all team members.

• Safety Culture:
  Promotes safety culture, participates in Safety initiatives and ensures all Safety regulations are followed and adhered to.
• Drives Results :
  Consistently achieving results, even under challenging circumstances.
• Cultivates Innovation :
  Creating new and better ways for the organizations to be successful
• Attracts & Develops Talent :
  Attract and select the best talent to meet current and future business needs. Developing people to meet both their career goals and the organization’s goals.
• Collaborates :
  Build partnerships and work collaboratively with others to meet shared objectives.
• Action Oriented :
  Taking on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
• Resourcefulness :
  Securing and deploying resources effectively and efficiently.
• Manages Complexity :
  Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Customer Focus :
  Building strong customer relations and delivering customer-centric solutions.
• Tech Savvy :
  Anticipating and adopting innovations in business‑building digital and technology applications.

• Fully understand and follow the company's philosophy as it pertains to customers.
• Determine staffing needs for the entire dispatch team to fulfill concrete demands.
• Schedules driver start times and gives those times to Southern and Central Plant Managers to schedule the drivers.
• Communicate with Northern Plant Managers regarding open schedules to efficiently use company time and resources for all scheduled jobs and shared territories.
• Oversee the Dispatch team to ensure efficient operations and timely delivery of concrete.
• Utilizes GPS/scheduling software to monitor truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization.
• Comfortable navigating a multi-monitor system while using maps, GPS, and answering phones in a fast-paced environment.
• Analyzes and reviews yardage and delivery reports to ensure efficiency.
• Schedule site visits, monitor location of spare trucks and efficiently monitor truck movements for minimal down‑time.
• Review all orders and tax codes for accuracy.
• Communicate with Mixer Drivers, Pump Operators and Plant Managers, on a frequent and regular basis to avoid or address issues, concerns, or problems.
• Works closely with operations and safety department managers to ensure drivers follow local, state, and federal safety and DOT guidelines and regulations.
• Works closely with the RM Sales Department to ensure the highest customer satisfaction.
• This position is 40% supervisory, 20% customer facing and 40% administrative.
• Completes all paperwork in its entirety and forward as applicable with paper backup.
• Exercises discretion, as position requires the handling of confidential information
• Advises QC, Area Managers, Sales and…