Ride Lead

Location: Glen

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
* Bringing Families Closer Together by Creating Memories Worth Repeating*. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Rides Lead will assist in the supervision of the rides hosts working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience.
This position requires strong leadership skills to answer questions and help coach and train other Ride Hosts for the operating season. This position will also conduct daily audits to ensure sure the park’s safety and operating policies are being properly followed.
** We are currently looking for a:
** Story Land - Ride Lead (Seasonal)
** Roles & Responsibilities:
***
* Roles and Responsibilities:

**** Supervisory Duties:
*** Assist with the daily supervision of the Rides team and any other assigned departments
* Lead by example, attitude, and as a representation of Story Land’s core values
* Act as an approachable mentor and coach to all assigned hosts
* Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed
* Participate in new-hire orientation and training activities for all assigned hosts
* Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
* Assist with team scheduling and timekeeping activities
** Departmental Duties:
*** Ensure a smooth and continuous operation of all assigned rides and attractions
* Provides direct support to other rides hosts by making rounds throughout the park to check on their needs
* Provide coverage so that hosts may take bathroom breaks
* Maintain a vast knowledge of all rides in the park and can jump in to assist or operate, when necessary
* Oversees guest feedback and escalates complaints or issues to the proper authorities, when appropriate
* Enforce Park policies, ride restrictions and ride recommendations
* Ensure safe operation of the ride by always adhering to standard operating procedures and established trainings
* Report rides-related issues and failures to Park Leadership and Maintenance teams in a prompt manner
* Maintain constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
* Protect guest belongings, turns in lost and found items as soon as time allows
* Promptly notify the security team or the park operator of host and guest injuries or emergencies
* All other duties assigned by leadership
*
* Education & Experience:

*** There is no minimum education requirement.
* 1+ season of work experience in the Rides Department is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered.
* All Rides Team Members must go through the International Ride Operator Certification (iROC) course as a part of the training. Successful course completion is required for this position. There is no cost to the host for the course.
*
* Languages:

** Ability to read, write, and speak fluent English;
Spanish or other bilingual language skills are a plus.
** Requirements:
*** Must be at least 17 years of age to comply with New Hampshire Child Labor Laws
* Ability to work flexible schedule, including evenings, weekends, and holidays
* Ability to comply with all uniform policies
* Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations…