Guest Services & Events Supervisor

About the Resort

Omni Mount Washington Resort & Spa is grand in history and gracious in ambiance, offering luxurious décor, refined dining, and enchanting music. Located in Bretton Woods, New Hampshire, it has hosted presidents, poets, and celebrities.

Omni Mount Washington Resort & Spa, Bretton Woods, New Hampshire.

The Guest Experience & Events Supervisor assists in organizing, planning, and overseeing resort‑wide events and activities. Responsibilities include managing family and seasonal programs, theme weekends, culinary events, holiday activities, ski area winter programs, and other resort‑sponsored promotions. The role collaborates closely with Sales & Marketing and all hotel departments to promote and implement events, requiring strong organizational skills, meticulous attention to detail, and a flexible schedule.

• Comprehensive healthcare coverage with medical, dental, and vision options.
• Paid time off.
• 401(K) matching plan and pre‑tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Voluntary benefits including critical illness, hospital indemnity, accident coverage, life & AD&D insurance, legal services, identity theft protection, whole life insurance, telemedicine, and pet insurance.
• Complementary golf, skiing, and riding.
• Discounts on dining, retail, spa services, ski and golf rentals, and other activities.
• Support services:
  Employee Assistance Program (EAP), Travel Connect for emergencies while traveling, and adoption services.

• Creation and implementation of summer and winter activities, theme and holiday weekends.
• Development of innovative programs and coordination of special events for social and corporate groups.
• Coordination of lectures, artists, entertainment, performers, and other contractual services for events.
• Preparation of banquet event orders, spec sheets, agendas, check requests, lodging requests, and related paperwork.
• Maintenance of activity files for each lecture, artist, or entertainer.
• Evaluation and summary of each activity with timely follow‑up to appropriate executives.
• Attendance at all activity and event meetings.
• Ensuring the Concierge Desk is fully stocked and updated with resort collateral.
• Maintenance of a regional information library (directions, dining options, etc.).
• Contribution to team efforts by accomplishing related results as needed.

• Interior of the hotel, normal office conditions.
• Exterior of hotel with exposure to weather conditions.
• Work in crowded environments, with long periods of walking and standing.
• Ability to lift up to 50 lbs and pull/push up to 70 lbs.

• Bachelor's degree or equivalent experience preferred.
• Event promotion/implementation experience preferred.
• Excellent interpersonal skills.
• Excellent service to internal and external customers.
• Strong written and oral communication skills.
• Attention to detail.
• Ability to adapt to unexpected situations.
• Punctuality and reliability.
• Calm and friendly demeanor in stressful situations.
• Availability to work nights, weekends, and holidays.

Omni Hotels and Resorts is an equal opportunity employer.